Andrii

ANDRII PROTSIUK [відкрити контакти](див. вище в блоці «контактна інформація») (Telegram)
[відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn
D A T A A N A L Y S T Chernivtsi, Ukraine

SUMMARY
Analytical Storyteller | Data Analyst with 20 Years of Customer Focus
Leveraging a Specialist's Degree, impeccable communication skills, and 4 foreign languages knowledge to
bridge cultural divides and find common ground. Skilled in data analysis using SQL, Python, Tableau, Looker,
and DBeaver. Proven ability to translate complex data into clear narratives that drive action. Consistent
achiever, maintaining a 4.9/5 customer satisfaction rating in previous roles.

PROJECT EXPERIENCE TOOLS
Project 1 - Analyzing Revenue Metrics in Tableau
SQL, Python
The project involved calculating fields for total revenue, paid user MySQL, BigQuery
count, and average revenue per paid user, and building several Tableau, Power BI
visualizations: comparison of total revenue by location and product Microsoft Excel, Google Sheet
combination, total revenue by location. time series chart showing Looker, Amplitude
total revenue by month, broken down by product, etc. DBeaver, Git
Project 2 - Marketing Data Analysis from Meta and Google
The project was focused on applying date and window functions to
HARD SKILLS
analyze marketing data from Facebook and Google, using a Data Collection, Cleaning, and Manipulation
Common Table Expression (CTE) as the data source. This data Statistical Analysis and Visualization
contained metrics like spending, impressions, clicks, etc. Probability and Mathematical Statistics Theory
Requirements Gathering & A/B testing
WORK EXPERIENCE Machine Learning Basics
Logistics Specialist & Delivery Driver Waterfall, Agile (Scrum, Kanban)
Metro, Ukraine | 2020 - 2024
Analyzed delivery routes to optimize efficiency, ensuring
SOFT SKILLS
timely and fast service; Curiosity and Continuous Learning
Maintained a consistently exceptional customer satisfaction Collaboration & Negotiation
rating of 4.9/5, exceeding company expectations;
Effective Communication
Collaborated effectively within a team of 5 to provide
Critical Thinking and Problem-Solving
seamless customer service;
Attention to Detail
Utilized fluency in 4 foreign languages to effectively
Time Management Skills
communicate with a diverse clientele, both in person and over
the phone;
Served approximately 2,700 clients over 3.5 years, LANGUAGES
demonstrating strong interpersonal skills;
Actively participated in 2 app testing and improvement English - Intermediate
initiatives, contributing to enhanced efficiency and user German - Upper-Intermediate
experience. Romanian - Upper-Intermediate
Slovak - Upper-Intermediate
Private Entrepreneur & Agriculture Specialist
Self-employed, Ukraine & Austria | 2005 - 2018 EDUCATION
Effectively communicated in German with native speakers for
GoIT
13+ years, fostering trust and rapport with Austrian clientele;
Ensured the successful operation of the agricultural business Data Analytics Course, 2024
in Austria "from A to Z", demonstrating a proactive approach
and ability to handle diverse tasks; Chernivtsi National University
Possessed a "roll-up-the-sleeves" work ethic, readily adapting Specialist’s Degree in Agrochemistry and Soil
to changing circumstances and taking ownership of tasks for Science, Biology Teacher. Grade: 4.95
success.