Bogdan

Bogdan Boicu [відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)
CUSTOMER SUPPORT CLERK

About

I am a friendly and dedicated person with a passion for helping
customers. I enjoy solving problems and communicating clearly to meet
customer needs. My goal is to create great experiences for every
customer. I’m excited to join a team where I can learn and make a positive
impact!

Skills & Competencies

Proficient in CRM Systems (e.g., Zendesk):
Hands-on experience with CRM platforms like Zendesk to efficiently manage customer inquiries,
track tickets, and ensure timely resolutions. Skilled in leveraging CRM tools to streamline
communication, automate workflows, and maintain comprehensive customer interaction records,
enhancing customer satisfaction and operational efficiency.

Language Proficiency:
Fluent in Ukrainian and Russian, with above-average proficiency in English. Capable of effectively
communicating in multilingual environments, both verbally and in writing, ensuring clear and
accurate customer interactions across diverse linguistic backgrounds.

Highly Organized:
Demonstrated ability to manage multiple tasks simultaneously with exceptional attention to detail.
Adept at prioritizing work, maintaining orderly systems, and ensuring deadlines are consistently
met. Known for creating structured processes that enhance workflow efficiency and reduce
operational bottlenecks.

Empathetic and Customer-Centric:
Highly empathetic individual, dedicated to understanding and addressing customer needs with care
and professionalism. Ensuring that customers receive the best possible service is a top priority,
consistently going above and beyond to resolve issues, provide support, and enhance their overall
experience.