• Файл

Віталіна

Менеджер з обробки замовлень

Вік:
29 років
Місто проживання:
Київ
Готовий працювати:
Вінниця, Київ, Львів

Контактна інформація

Шукач вказав ел. пошту та адресу.

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.

Завантажений файл

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Personal information

Date of birth
14/02/1995

Nationality
Ukrainian

Marital status
Single

Languages and other
• Ukrainian (native)

• Russian (fluent)

• English (B2)

• Polish (B1)

• Spanish (B1)

• Chinese (A2)

• German (A1)

• Driving license (B)

Hobbies and interests
• Latin dance

• Tourism

• Physiotherapy

• Recruiting

Contact

Adress
Żegiestowska Ulica
02-924 Warszawa

Phone
[відкрити контакти](див. вище в блоці «контактна інформація»)

E-Mail
[відкрити контакти](див. вище в блоці «контактна інформація»)

Work experience
FineLine Global
Logistician - Order management
My work experience involves a range of responsibilities related to order management, such as overseeing the order processing from the moment of accepting the order to production. This include obtaining quotations for PCBs through RFQs, effectively communicating with suppliers, and working closely with other company teams, especially the logistics department, to ensure timely and efficient delivery. Additionally, I utilize various software programs such as Microsoft Dynamics AX, MS Outlook, CRM Salesforce, and MS Teams to facilitate the order management process. As part of my role, I also actively participate in automation and optimization projects to improve efficiency and customer service. Finally, I provide excellent customer support, addressing and resolving any issues that may arise, and sending confirmation to customers upon completion of their orders. In addition, I am responsible for onboarding and training new employees to promote their integration and performance within the team.

since 06/2021
Freelance

Project and customer support manager
I focused on maintaining project quality and adhering to schedules. I achieved this by checking and allocating project tasks to employees to ensure that the work was distributed effectively. Additionally, I provided weekly financial and statistical reports to management, keeping them informed about the project's progress. My main objective was to ensure that the project was completed to a high standard and within the set timeline, while keeping management updated on the project's financial and statistical performance.
07/2018 – 05/2021

eToro

Date verification agent
My previous work experience involved verifying and monitoring Know Your Customer (KYC) documentation, ensuring that accounts were verified in accordance with internal policies and procedures. I also assisted the risk department with the review and monitoring of accounts, helping to maintain a high level of security and compliance. Additionally, I had the opportunity to work with foreign clients in the investment field, providing a valuable perspective on global financial markets. My main responsibilities included ensuring that all regulatory requirements were met, while also delivering excellent customer service to clients.

12/2017 – 09/2018

Education
Courses – Mandarin Chinese
Confucius Institute “孔子学院”
Since 2021
Manager of Foreign Economic Activity and Tourism
Faculty - Management
Kharkiv State University of Food Technology and Trade
2015 – 2018
Manager of Tourism
Faculty – Hotel and restaurant business
Kharkiv Commerce - Economic College

2012 – 2015
Additional education
Courses – Operator of Computer Typing (4 months – 2013)

Hardskills

• Order management

• Project management

• Customer management

• Qualification

Softskills

• Communicative

• Fast learning

• High workload

• Responsible

• High commitment

• High endurance

IT-skills

• MS-Office

• Shelter

• 1C: 8.3, 8.2

• Amadeus

• Salesforce

• Dynamics AX

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