Софія

SOFIIA ZENIUKOVA
Project Manager
Strong communication and interpersonal skills, with an emphasis on managing
stakeholder relationships. Ability to solve problems, manage risks and adapt to
changes in the project. Result-oriented and attention to detail. I have a certificate
of the specialized course Project Manager in IT and, as a result, the necessary
theoretical knowledge and practical skills.
CONTACT

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WORK EXPERIENCE Feb 2022 - Aug 2024
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Leading customer service economist
HARD SKILLS Head of micro, small and medium business
Agile methodology (scrum and kanban) Crédit Agricole
Project documentation
Stakeholder relationship management - full support of clients from
Project evaluation
Risk management, quality control engagement to product sales, cooperation with other departments,
Schedule planning (roadmap, Gantt chart) insurance companies, and car dealerships
Budget management Analyzing a large amount of information for project implementation
Communication with stakeholders
Setting tasks, prioritizing them, and setting deadlines
Conducting negotiations and meetings
TOOLS
Introduction of financial documentation, development of contracts,
JIRA, Trello, Basecamp, Miro, Balsamiq knowledge of business operations
Notion
Short-term and long-term planning to meet targets
Google Docs, Spreadsheet
Resolving conflicts within the team, ensuring a productive working
SOFT SKILLS environment, training new employees
Communication skills
Flexibility and adaptability
Critical thinking PROFESSIONAL COURSES Jan - Apr 2024
Responsibility
IT Project Manager
EDUCATION Farionova School
2016– 2021 During the course, created a PET project, as a result of which gained
Master of Science: Economics
appropriate theoretical knowledge and practical skills:
Specialization: Business
economics
Ivan Franko National University Developed the Vision and Scope of the project. Created Mockup,
of Lviv
Mindmap.
LANGUAGE Defined project KPIs, created Project Budget
Ukrainian- native Project management methodologies and frameworks
English - intermediate Project life cycle and artifacts
Conducted project estimate and Risk Matrix
ACHIEVEMENT
Developed a communication process plan
Negotiation experience - over 200 meetings
Created Test Strategy and Test Plan
and signed agreements
Project quality management (created Roadmap and Gantt chart)