Mustafa

Cavusoglu Mustafa
Male, 44 years/15 January 1981

[відкрити контакти](див. вище в блоці «контактна інформація») (Telegram, Whatsapp)
[відкрити контакти](див. вище в блоці «контактна інформація»)— preferred means of communication

Reside in: Ukraine, Kyiv.
Citizenship: Türkiye.
Work & Residency permit in: Ukraine
Ready for business trips

Work experience —12 years

Nov 2025 EDC Learn (Kiev)
English Teacher (Offline, On-site lessons)

Group of students between 5 to 15

June 2025 - VanOnGo
www.vanongo.com
Customer Success Manager (June 2025 – present time)
- Consumer-centric urban delivery experience platform. AI-powered software.
- Onboarding of new customers,
- Creating and Managing Pilots with new customers,
- Providing necessary support for the new and current customers.

January 2019 – June 2025 Xsense Ltd.
Kyiv, www.xsense.co

6 years 6 months
Customer Success Manager (May 2024 – June 2025)
- Onboarding of new customers,
- Creating and Managing Pilots with new customers,
- Providing necessary support for the new and current customers.

Green Process, Analytics, Customer Care Manager (Since Sept. 2022)
- Green Process
Refurbishment/Recycling of the company products.
A newly opened department which I try to build up from zero.
Collaboration with the software, hardware engineers and CEO in order to make necessary
developments and implementations for the devices and the web platform.
- Analytics and Customer Care Manager
Developing new perspectives to improve customers’ usage of the web platform and provide better
services.

Senior Technical Support Manager
Started as a technical support agent.
After a year on the job, I was assigned to be a team leader position which later led to being a
senior technical support manager.
- Technical support:
Identifying hardware and software problems. Diagnostics and
troubleshooting.
Solving product problems.
Installation and configuration of hardware and software. Contacting customers to
quickly understand their problem. Providing timely and accurate customer

Resume updated July 2025
 solutions.
Discussing several actions with clients to solve the problem. Follow up with customers to

Resume updated July 2025
 make sure the issue is resolved.
Replacement or repair of required parts. Support for the
deployment of new applications. Simultaneous case management.
Work with CRM system (Zohodesk). Organizing and managing
teamwork. Assigning tasks to support team members.
Follow up and regularly check in with team members. Preparing reports on a regular
basis.
Regular meetings with company CEO
Collaboration work with other departments in other country branch offices (USA, New Zealand, Peru,
Argentina, Russia, Israel).
Giving feedback for other departments to develop the hardware and software. Searching and interviewing
new staff.

Rustler Property Services LLC
June 2017—
Ukraine, rustler.com.ua/contact-us/?lang=en
December 2018
1 year 7 months Engineer of management and maintenance
- maintenance and adjustment of computer equipment
- purchase and accounting of equipment
- checking the technical condition of the equipment

PayToSeller.com
Kyiv, paytosellers.com/ Financial Sector
• Financial and Credit Brokering (Stock Exchange, Brokerage Activity, Card Issuing and
Servicing, Risk Assessment, Currency Exchange Points, Crediting Agencies, Cash Collectors,
Pawnshop, Payment Systems)
Customer Support
Customer Support - English - Turkish Language Chat and Call Support

Education Bachelor
2007

Ege University, Turkey, Izmir
Science Faculty, Chemistry Department

Key skills
Languages

English - fluent
I can be interviewed in this language. EF SET Score: C2 Proficient (https://cert.efset.org/Us6vxs)
Russian – Elementary
Ukrainian - Elementary
Turkish - native

Additional information
• Driver license "B"
• Microsoft Office, Adobe After Effects, CorelDraw ISO 14001, ISO 9001:2008, Occupational
Health and Safety Specialist Certification
• Turkish citizenship. Have residency and work permit in Ukraine.
• Was in business trips outside of Ukraine (Japan, New Zealand, Taiwan, South Korea)
• Computer skills
Resume updated July 2025