Світлана

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Profile
My competencies: Luxury Client Service & Service Design, Online Travel & Travel Startups (since 2005), International & Domestic Tourism, Medical & Healthcare Tourism (since 2009), Difficult, complex & combined tour routes' creating, MICE & Events organization, Support 24/7, Luxury concierge service (since 2008), Cruises, Privatjets + yaсths & cars rent, Real estate abroad + residence & visas, IT Management & IT Marketing (since 2004), Electronic document management systems (graduate work, 2005), Tender and business correspondence (since 2004), HR, recruiter, personnel officer (since 2003), Conflictology, Diplomacy and negotiations, Accounting and jurisprudence, Analytical articles & Work with Media (since 2004).
Contacts
Mobile: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @sskapitonova
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Hobbies
Ballet (professional degree, since 2017), yoga, philosophy, psychology (studying at Kyiv Gestalt University 2023-2029 + MAUP 2024-2026)
MY articles
About service design & wellness detox http://medium.com/@kapitonova
SOCIAL LIFE
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Svitlana Kapitonova

ONLINE TRAVEL SPECIALIST, IT MARKETING & MANAGEMENT, CLIENT SERVICE & SERVICE DESIGN
EDUCATION
Mykolaiv Economic Lyceum #2
1998 – 2000 – secondary education (silver medal)

National Academy of Statistics, Account and Audit
2000 – 2002

Kyiv National Economic University
2002 – 2004 – Bachelor of Economic Cybernetics, Economics Teacher
2004 – 2005 – Master of Economic Cybernetics, specialization: IT Marketing & Management (Graduate work subject: “Electronic document management systems in Ukraine using the example of Best-Zvit’s development”)
WORK EXPERIENCE
National Academy of Statistics, Account and Audit
okt. 2001 – jul. 2002 – Methodist

Intellect-Service (IS-Pro)
feb. 2003 – okt. 2003 – Assistant of Accountant
okt. 2003 – sep. 2004 – Assistant of Team Leader (Best-Zvit – Medoc), Personnel Officer
sep. 2004 – sep. 2005 – Marketing Manager (incl. Graphic Designer), Certified Tender Specialist (11 tenders won, incl. ministries)

X-Tend Group
sep. 2005 – dec. 2005 – Internet Marketing Manager
dec. 2005 – jun. 2006 – Team Leader (Turne – new site’s version dev.)

Holidays Media Group
jul. 2006 – okt. 2008 – Marketing Director (b2b sales management, Internet marketing for 3 projects, incl. first Ukrainian online magazine)

Happy Holidays
okt. 2008 – until now – Director of b2c office (Kyiv, Odessa, Mykolaiv), Team Leader of special projects (Med Holidays – medical tourism, Lady Holidays – women’s wellness, mindfulness, yoga & fitness tours)

Luxury Holidays
may 2012 – feb. 2022 – Client Service Director (b2c sales management, service design, personal selling & luxury concierge service 24/7, after sales service, marketing strategy)

SKILLS
Strategy planning, market analysis, IT management, project management, travel management, sales management, marketing management, marketing strategy, internet marketing, Google analytics, Google AdWords, Facebook & Instagram advertising, direct sales (tours, advertising), presentations, customer service, negotiations, hotels/resorts/cruises/clinics knowledge, account management, recruiting, FrontPage/HTML/Photoshop knowledge.
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