Jessica

Jessica Abdullahi
C U S TO M E R S U P P O R T R E P R E S E N TAT I V E

Profile Details
Kyiv
Dynamic and detail-oriented professional with over three years of experience
[відкрити контакти](див. вище в блоці «контактна інформація»)
in customer service and administrative support, poised to deliver exceptional
[відкрити контакти](див. вище в блоці «контактна інформація»)
client experiences as a Customer Support Representative. Expertise in effective
[відкрити контакти](див. вище в блоці «контактна інформація»)
communication, multitasking, and utilizing Microsoft Office and CRM systems to
streamline processes and enhance client interactions. A proven track record in
ensuring high standards of service and responsiveness. Passionate about leveraging Skills
technology to drive digital transformation while maintaining professionalism and Strong Verbal and Written
discretion in all communications. Communication

Professional History Highly Organized

M&E Officer for Independent Verification Protocols(Contract), Steigler Strong Interpersonal Skills
Consultancy Services, Lagos
Excellent Time Management
JAN 2024 — JAN 2025

• Collected, validated, and analyzed structured data for program monitoring and CRM and Ticketing Systems
reporting. (Zendesk, Salesforce, Freshdesk,
Tilda)
• Ensured data quality and integrity using standardized frameworks.

• Applied findings to improve reporting accuracy and inform process Order Tracking Systems
improvements.
Highly Proficient in Microsoft
• Managed project databases in Excel, ensuring accurate collection, entry, and
Office Suite (Excel, Word,
validation of field data. Outlook, PowerPoint)

Customer Support Specialist (Remote), BuzzChat Agency Strong Ability to Effectively
AUG 2024 — JUL 2025 Multitask and Time Management
• Delivered high-quality, empathetic support to customers via live chat,
consistently exceeding satisfaction and resolution benchmarks. Internet Telephony(VoIP)
• Managed multiple simultaneous conversations, demonstrating agility in
problem-solving and multitasking. Emotional Intelligence &
Empathetic Communicator
• Assisted in onboarding new customers by creating and updating SOPs and FAQ
documentation.
Highly Proficient in Google
• Handled sensitive client data with discretion, upholding confidentiality and
Workspace(Docs, Sheets, Drive,
professionalism across all communications. Meet)
• Drove revenue growth by identifying customer needs, recommending suitable
products, and converting inquiries into sales. Data Entry & Record Keeping

Customer Support Representative (Remote), FEZ Delivery, Lagos Competent at Upselling and
Cross-Selling
JAN 2023 — JUN 2024

• Responded to customer inquiries via phone, email, and live chat regarding Data Visualization
deliveries, shipping rates, and available services.
SQL
• Assisted customers with order tracking, providing accurate updates on package
status and delivery timelines.

• Resolved customer complaints, including late, damaged, or missing items, Languages
ensuring timely and satisfactory outcomes.
English (Native Speaker)
• Coordinated with drivers and warehouse staff to confirm package locations,
reschedule deliveries, and escalate urgent cases.
 • Processed customer requests such as refunds, replacements, returns, and
special delivery instructions.

• Maintained detailed records of customer interactions within the company’s
system for accurate tracking and follow-up.

• Promoted additional services (e.g., express delivery, insurance, subscription
plans), contributing to customer awareness and retention.

Health Receptionist, Amax Care Health Spa, Abuja
AUG 2021 — NOV 2022

• Greeted and registered clients, creating a welcoming and calming first
impression.
• Organized and scheduled spa and wellness appointments, coordinating
smoothly with therapists and staff.
• Responded to phone, email, and in-person inquiries, providing clear information
on services, packages, and promotions.
• Maintained accurate and confidential client records, including treatment history
and payment details.
• Processed payments, managed billing, and promoted membership plans and
special offers to enhance client loyalty.
• Assisted in day-to-day spa operations, ensuring treatment rooms were prepared
and services ran efficiently.
• Guided clients through available health and wellness services, helping them
select treatments suited to their needs.

Education
Bachelor of Engineering in Biomedical Engineering

Certifications
Certificate of Achievement(Jobberman Soft-Skill Training)

Certificate of Completion (Product Design UIUX)

Certificate of Completion(Data Analytics)

References
References available upon request