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Резюме от 10 апреля 2018 PRO

Titarenko Anna

Chief Economist (Insurance), Head of sales dept, 25 000 грн

Полная занятость, удаленная работа.

Дата рождения:
27 января 1986 (32 года)

Контактная информация

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Опыт работы

Projects manager( Central & West Ukraine)

с 11.2016 по наст. время (1 год 8 месяцев)
"Yuventa Group - Ukraine" LLC, Киев (Design and construction of swimming pools, installation of water purification systems)

• Organization of international exhibitions and participating
• Exhibitions and business trips on Ukraine
• Realization of teaching seminars for dealers and clients
• Search of potential clients and work with the existent base of clients
• Search of designers and dealers
• Work with web-sites and context advertisement, copywriting
• Realization of presentations of commodities;
• Drafting of designer progects;
• Maintenance of existent client base;
• Control of account receivable;
• Negotiations with potential clients and entering into contracts;
• Participating in realization of measures on expansion of assortment
• In a submission there is a designer, engineer and assistant of department of sales

Regional sales manager

с 12.2013 по 11.2016 (2 года 11 месяцев)
Fitness Trading LLC, Киев (sport equipment)

more than 500 employees

• Organization of an effective sales and service
• Effective sales of own production
• Development of new customer base and close collaboration with existing customers.
• Search of new and maintenance of existing projects.
• Planned expansion the company's representative offices in the regions and an increase in profits, achieving targets-to get the 100% plan of sales.
• Technical and methodological support of sales.
• Development and promotion of the brand
• Analysis of the division, reporting
• Work with designers
• Marketing research
• Planning and forecasting execution of sales plan
• Participation in exhibitions
• Logistics (consideration of applications for shipment, work with the carriers)
• Business trips across West Ukraine
In a submission there is assistant of sales department
Achieving: Increased sales in West Ukraine up 20% plan of 2014-2015 years, up 30% plan of 2016 year

Branch manager

с 02.2013 по 11.2013 (9 месяцев)
icredit, Киев (Financial industry)

* Management of affiliate companies , control of work performed , the analysis of the results of its operations ;
* Compliance with the work rules ;
* The distribution of responsibilities among staff ;
* Find and attract customers ;
* Active advertising (dissemination of advertising materials , "from hands to hands ", posting , submission of media) ;
* Provide customers ( individuals and SMB) , information on the full range of retail products and services provided by the company;
* Formation of loan applications , the input to the system , sending to the credit committee;
* Signature lending agreements with borrowers ;
* Formation Customer credit files and transfer to the Central Office ;
* Hold rating of the company from the competition , according to the set of plans from the Central Office ;
* Generate reports on sales;
* Analysis of the credit line of competitors in order to offer customers high-quality loan products ;
* Monitoring of the marketing activities of competitors ;
* Recruitment and training of staff;
* Provide high quality customer service. ;
* Work with customers on overdue debt (visits at home, negotiations) ;
* Control of documentary and accounting operations , opening / closing of the day :
* Conducting cash transactions ;
* Compilation of cash reporting , including maintaining cash book ;
* Carrying out collection;
* Reception, registration , issuance , storage of funds;
* Support of other cash- documentation;
* Control the performance of official duties of the branch staff and the timely, high-quality performance of assigned tasks , and individual assignments.
In submission 25 people.
Achievements: The portfolio increased by 1.2 million USD, "The best office in Kiev " in the months of April , "Regional Training Center " from May month .


European University

Banking, diploma specialist, Kiev

Высшее, с 09.2003 по 02.2009 (5 лет 5 месяцев)

Дополнительное образование

  • Training: "Effective communication in stressful situations", "Stress Management", "The Art of phone sales," "Personal Effectiven (2008-2010)

Профессиональные навыки

  • Навыки работы с компьютером
    Experienced PC user, package MS OFFICE: SAP, LOTUS, CRM, Alcatel, Cisco, Excel, Word, PowerPoint, Outlook Exspress, Enternet, IS-Card, UPC, Ubuntu, 1C:8.2
  • Experience of personal sales; (15 лет опыта)
    Эксперт, использую в настоящее время.
  • The ability to persuade and work with objections (16 лет опыта)
    Эксперт, использую в настоящее время.
  • Presentation and communication skills (15 лет опыта)
    Эксперт, использую в настоящее время.
  • Knowledge of the market and the competitive environment (16 лет опыта)
    Эксперт, использую в настоящее время.
  • Ability to negotiate; (16 лет опыта)
    Эксперт, использую в настоящее время.
  • Availability of an effective customer base (10 лет опыта)
    Эксперт, использую в настоящее время.
  • Knowledge of methods and techniques of sales. (16 лет опыта)
    Эксперт, использую в настоящее время.

Знание языков

  • Английский — средний

Дополнительная информация


Senior Account Manager , banks cooperation dept.
from 10.2011 to 02.2013. (2 year 3 months)

PJSC "IC" VUSO "(Insurance)
-A package of documents for accreditation (preparation / dispatch / control);
-Statements (preparation / dispatch / control);
-Calculation, preparation and participation in tenders;
-Reports of fear. events;
- Maintenance agreements with banks (maintaining relations, development cooperation);
- The organization and development of sales of insurance services directly through the banking network;
- The organization and control of the units sold in the regions on the sales channel "Bank" (work planning, training, setting targets, monitoring performance, support units for their work in this area);
-Work with the information resources of the company, the introduction of data;
-Implementation of data collection (Marketing Research) for statistical reports on the sector.
-Participation in the drafting of orders, instructions, orders, contracts and other documents relating to the activities of the department.

Manager of customer service
from 11.2010 to 07.2011 (8 months)

LLC "Capital Logistics & Transport Ukraine" (Transport and Logistics)
- Search the regular customers (shippers)
- Design of transport and financial records, supporting documents for issuance of international transport contracts;
- Development of optimal routes for cargo
- Planning for downloads hired vehicles;
- Control of the drivers of leased and hired trucks on routes;
- Preparation of operations report on the location of the vehicle to guide;
- Drafting and rendering route profitability trucks to deliver the goods;
- Market monitoring services for transportation.
- Miscalculation of the freight for shipping;
- Execution of the terms of delivery, according to the schedule of shipments;
- The signing of cooperation agreements with the transport and forwarding companies;
- Work with the claims and conflict resolution;
- Daily delivery of progress reports;

Specialist individual business (retail business)
from 07.2008 to 08.2010 (2 years)

JSC "UkrSibbank" (Finance)
-Providing advice on the services and products of individual business (IB);
-Receiving and processing of incoming calls, customer complaints, an outgoing canvassing;
-Implementation of Information Security services sales to customers;
-Provide answers to customers on non-standard issues and situations;
-Timely review of applications and customer requests via email and provide written answers;
-Schedule a meeting with the staff of clients offices for further advice on information security services and products;
- Conduct updating databases on the results telemarketing campaigns
-Consultations of the sector;
-Implementation of gathering information on the structure, characteristics and dynamics of customer requests for statistical reports on the sector.
-Participation in the drafting of orders, instructions, orders, contracts and other documents related to the activities of the department.

Specialist incoming calls
from 08.2007 to 07.2008 (11 months)

Delta Bank (consumer credit)
incoming calls, the advice and customer service, sales, coaching junior

Manager and consultant
from 12.2006 to 06.2007 (6 months)

OK "New Vision" (Ophthalmology)
Incoming calls, customer consultation, registration and entry in the database, reporting

Assistant chief doctor
from 02.2006 to 12.2006 (10 months)

LLC "SOS Service Ukraine" (health insurance)
Search for new Medical Institutions, presentation services company, contracting, management database

from 09.2003 to 02.2009
European University, Banking, Kiev.
red bachelor's degree, diploma specialist

special secondary
from 09.2001 to 06.2006
Kyiv College of Communication, multichannel telecommunications, Kiev.
Associate Diploma

Additional education
Im.S.Turchaka musical school (piano)
Driving school "Agate" (category "B, B1")

Training: "Effective communication in stressful situations", "Stress Management", "The Art of phone sales," "Personal Effectiveness".

Russian - expert
Ukrainian - expert
English - intermediate

Аdditional information
Ambitious, goal-oriented, organizational skills, capable of both self-learning, and to work in a team, sociable, an analyst, able to set priorities.

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