Єлизавета

Kovalova
Yelyzaveta
PROFILE
Customer Support / Operations Specialist with 3+ years of experience
in international company. Background in complex client support, crisis
resolution, documentation, and coordination across multiple
stakeholders. Experienced in working with English-speaking clients,
📍 Odesa, Ukraine
handling high-load environments, and ensuring service quality and
📞 [відкрити контакти](див. вище в блоці «контактна інформація»)
compliance.
📧 [відкрити контакти](див. вище в блоці «контактна інформація»)

CORE COMPETENCIES
● Customer & Client Support (B2B / International)

● Case & Issue Resolution

● Process Coordination & Documentation

● English Communication (B2+)

● CRM & Internal Systems

● Cross-functional Collaboration

● Time-sensitive & High-Volume Requests

● Conflict & Stress Management

PROFESSIONAL EXPERIENCE
MSC (Mediterranean Shipping Company) – Odesa, Ukraine
Crew Manager (Promotion)
March 2023 – Present

● Managed high-volume support operations for international personnel (4,000
+ employees)

● Acted as a primary point of contact for agents, partners, and internal teams

● Resolved urgent and non-standard cases (medical issues, schedule
disruptions, replacements)
 ● Cooperate with international manning agencies, flag states, and training
centers

● Manage and supervise 4 subordinates

● Supervise contracts, visas, travel logistics, and payroll coordination

MSC – Crew HR Manager (Promotion)​
Aug 2022 – March 2023

● Handled recruitment, document checks, and crew rotation plans

● Controlled 33 vessels, supervised assistant’s contract accuracy

● Coordinated flag approvals, port requirements, and logistics

MSC – Assistant Crew Manager​
June 2022 – Aug 2022

● Maintained document flow in English

● Submitted requests for flag state documents

● Added and updated crew data in internal system

Study Academy – Sales Manager / Branch Lead​
Sep 2021 – May 2022 | Odesa

● Made calls, held consultations, signed contracts, tracked payments

● Coordinated with teachers, resolved issues, maintained CRM base

● Recognized as top-performing sales manager in Odesa`s branches

Remarka Film School – Online Director & Sales Manager​
Aug 2020 – Aug 2021 | Odesa

● Scaled online education during pandemic

● Responsible for CRM, financial control, and sales growth

● Managed full customer journey and team planning

Art Max Film – Admin & Sales Manager​
June 2019 – July 2020

● Boosted company’s sales and direction development
 ● Created schedules, wrote ads, organized castings and classes

● Handled CRM database, back-office coordination, and group support

EDUCATION

Odesa National Polytechnic University​
Bachelor’s Degree in International Economic Management | 2017–2021

Specialty - Management of foreign economic activity

LANGUAGES

● English – Upper Intermediate (B2)

● Ukrainian – Native

● Russian – Fluent

● Spanish – Basic

TOOLS & TECH

● AmoCRM, Excel, MS Office, Google Docs

● Confident PC user, fast learner of new software

PERSONAL TRAITS

Responsible, proactive, communicative, result-driven, emotionally stable,
stress-resistant. Ability to thrive in dynamic environments and adapt to different
emergency situations