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Досвід роботи

Delivery manager

з 03.2022 по нині (4 роки)
Raiffeisen Bank, Київ (IT)

Key responsibilities
• Effectively managed Product Delivery of a Business Banking platform with
100K+ MAU and 14K logins per hour.
• Leading end-to-end delivery across multiple cross-functional teams (20+
Developers, QA, Data Engineers, DevOps, DBRE) to deliver high-quality
business features, drive platform transformation, and ensure operational
stability.
• Coordinating alignment between business stakeholders and engineering
teams on priorities, scope, timelines, and delivery risks.
• Owning delivery governance, including release planning, dependency
management, and cross-team coordination.
• Managing complex release and hotfix processes, coordinating product
roadmap delivery according to release plans.
• Identifying and mitigating risks, managing issue escalation and delivery
challenges.
• Implementation and continuous management of L2–L3 support processes,
including incident intake, escalation flows and collaboration with L1/L2
support.
• Facilitating effective cross-team collaboration with feature teams, platform
and support team.
• Maintaining stakeholder communication and providing regular delivery
reporting.
• Building and optimization of delivery processes using Agile & Scrum, Kanban
methodologies.
Key achievement/projects
• Successfully decommissioned a legacy business banking platform, achieving
annual savings of over 1m $.
• Delivered cost optimization initiative, achieving technological independence
and avoiding €1.75M in future OPEX and CAPEX
• Structured backlog of 500+ production bugs into a managed L2–L3 workflow,
reducing production bugs by 70% within 6 months and eliminating critical/
blocking issues.
• Enabled response to critical client issues within <2 hours, improving service
reliability and enhancing customer experience.
• Scaled the development team from 5 to 30+ specialists over three years,
supporting recruitment, onboarding, and team ramp-up processes.
• Ensured timely releases of product updates in alignment with business
expectations.

Release Manager/Project Coordinator

з 05.2019 по 03.2022 (2 роки 11 місяців)
Raiffeisen Bank, Київ (IT)

Key responsibilities
• Managing the planning, tracking, and coordination of software releases and
updates.
• Overseeing deployment processes and ensuring timely and controlled
production delivery.
• Facilitating cross-team alignment, managing dependencies, and resolving blockers.
• Supporting onboarding activities, including system access, account setup, and technical permissions for team
members.
• Coordinating technical setup, including network access, accounts, and other environment requirements for
new team members.
Key achievement/projects
• Successfully applied the role-based approach across multiple teams, ensuring clear responsibilities and
accountability.
• Coordinated multiple releases, ensuring timely deployment and smooth handover between development and
operations teams.
• Streamlined onboarding processes, reducing ramp-up time for new team members.
• Proactively identified and resolved blockers for team members, maintaining project momentum and
minimizing delays.

Intern (Assistant Release Manager)

з 01.2019 по 05.2019 (5 місяців)
Raiffeisen Bank, Київ (IT)

Key responsibilities
• Assisting in planning, coordinating, and executing software releases across multiple environments
• Supporting release calendar management and tracking timelines, scope, and dependencies
• Preparing release documentation, reports, and stakeholder communication updates
• Contributing to improving release workflows by documenting best practices and lessons learned

Освіта

КПІ ім. Ігоря Сікорського

ТЕФ, Комп'ютерні науки, Київ
Вища, з 2015 по 2020 (5 років)

Додаткова освіта та сертифікати

Course PM+BA, Lemon.School

2023

Constructive communications within a team and making managerial decisions course, Stratoplan

2023

Management Skills Development Program, Stratoplan

2025

Знання і навички

• Стресостійкість
• Уміння аналізувати
• Управлінські навички
• Управління ІТ-проєктами
• Jira
• Confluence
• MS Excel
• Scrum
• Agile
• Kanban
• Project management
• Delivery management
• Operational Excellence
• Software Development Life Cycle
• IT project management
• Project management (production)
• Agile Methodologies
• Team Building
• Risk management
• Risk assessment
• Project coordination
• Conflict settlement
• Onboarding for staff
• Change management
• Agile & Waterfall Methodologies
• Project planning
• Team management
• Здатність до навчання
• Адаптивність
• Неконфліктність
• Відповідальність
• Ведення звітності
• Орієнтація на результат
• Уважність
• MS PowerPoint
• Управління командою
• Складання управлінської звітності
• Аналітичне мислення
• Waterfall
• Управління змінами
• Управління проєктами
• Робота в команді
• Організованість
• Тайм-менеджмент
• Координація команди
• Відкритість
• Цілеспрямованість
• Miro
• Доброзичливість
• Фасилітація

Знання мов

• Українська — вільно
• Англійська — вище середнього