Контактна інформація

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Досвід роботи

Customer support representative

з 03.2024 по 02.2026 (2 роки)
OneIX Architecture, Remote (Construction, architecture, interior design)

Responsibilities
*Served as the first point of contact for clients, vendors, and institutional partners regarding architectural and infrastructure projects, including commercial bank branch developments.
*Managed inbound inquiries via email, phone, and live chat, providing project updates, documentation clarification, and post-consultation support.
*Logged and tracked all client communications using CRM and ticketing systems to ensure transparency and structured follow-up.
*Coordinated between architects, engineers, contractors, and procurement teams to relay client requirements accurately.
*Assisted in scheduling site inspections, stakeholder meetings, and design review sessions across multiple time zones.
Resolved client concerns related to timelines, material specifications, and compliance documentation while maintaining professional conflict management standards.
*Maintained 95%+ SLA compliance for response and resolution time.
Achievements
*Improved client retention by 18% through proactive communication, timely updates, and efficient issue resolution.
*Supported administrative documentation including quotations, invoices, contract summaries, and project progress reports.
*Worked independently in a fully remote setup, ensuring high accountability and deadline adherence.
*Communicated fluently in English for all internal and external correspondence.

HR generalist

з 07.2023 по 03.2024 (9 місяців)
Deerhound Consult Limited, Remote (Recruiting and HR)

*Support full-cycle recruitment, from job postings and screening candidates to interviews and onboarding.
*Ensure compliance with company policies and industry standards.
*Serve as the primary contact for employees, addressing inquiries and grievances promptly.
*Maintain and update personnel records, emphasizing data accuracy and confidentiality.
*Generate HR reports and conduct data analysis in Power BI to inform strategic decision-making.
*Organize team-building events and wellness initiatives to enhance organizational culture.
*Analyse employee feedback surveys, identifying trends and recommending action plans to improve engagement.

Освіта

University of Benin

International studies and diplomacy, Zaporizhzhia
Вища, з 2019 по 2024 (5 років)

Best Intellect International Academy

Дніпро
Середня, з 2008 по 2014 (6 років)

Додаткова освіта та сертифікати

McKinsey Forward program

2025

Знання і навички

• Honesty
• Data management
• Understandability
• Communicability
• Independent decision-making
• Conflict resolution
• Empathic
• Adaptability
• Listening skills
• Active listening
• Teamwork
• Organizational skills
• Organization of staff work
• Leadership
• Creativity
• Punctuality
• Task management
• Deadline management
• Diligence

Знання мов

• Англійська — вільно
• Німецька — початковий

Рекомендації

Bisola Ehi Ogolowa

Bisola Ehi Ogolowa

Додаткова інформація

*Highly self-motivated and disciplined
*Strong written and virtual communication skills
*Time-conscious and deadline driven
*Comfortable working independently with minimal supervision.
*Proficient in digital tools (Google Workspace, Microsoft Office, virtual meeting platforms.

Professional Motto
“Deliver measurable outcomes, regardless of location.”