Mfonobong

Etim Mfonobong Nsikak
Kyiv,Ukraine • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація»)

Summary
ReliableCustomer Service Representative with extensive track record in demanding sales and account
management environments. Strong presenter, communicator and problem solver, working effectively and
productively with diverse customers and individual needs.
Work history
VIP Support Specialist Chat Manager , 01/2024 - 04/2025
Gamicorp Gaming and Betting Company - Kyiv
Handled live chat support for VIP customers Responded to
account, payment, and gameplay questions Verified customer
accounts and documents Resolved technical and transaction
issues Followed company policies and responsible gaming
rules Maintained professional and polite communication at all
times
Customer Service Specialist Remote, 03/2023 - 12/2023
Mack's Moving Company USA
Answered incoming customer calls and chats
Collected customer information and entered data into CRM systems
Scheduled services and updated bookings
Provided accurate service information and pricing
Followed scripts and internal procedures
Ensured customer satisfaction by promptly addressing queries and concerns.
Customer Support Representative Remote, 10/2022 - 02/2023
Manhattan Dental Spa New York USA - New York
Handled inbound calls and chat messages from patients
Scheduled appointments and updated records
Entered patient data accurately into company systems
Assisted with basic insurance verification
Resolved patient inquiries calmly and professionally
Customer Support Representative Remote, 01/2021 - 07/2022
American International Logistics Inc USA
Responded to customer calls and messages
Provided shipment status updates
Entered and updated client data in CRM
Coordinated with internal teams
Resolved complaints and follow-up requests
Participated actively in team meetings; shared insights and feedback garnered from customer interactions.
Handled difficult situations calmly, preserving company reputation.

Sales Manager Remote 04/2025 - 11/2025
Eurotrans Logistics Republica Dominicana
‎Developed and managed relationships with new and existing clients, increasing monthly sales revenue and
expanding the company’s customer base.
‎Led the sales team by setting targets, monitoring performance.
‎Coordinated closely with operations and dispatch teams to ensure timely delivery of shipments
Skills.
Live chat support
Customer communication
CRM systems
Data entry
Script adherence
Problem solving
Time management
Remote work discipline
MS Office
Telephone customer support

Written and verbal communication skills
Order processing Complaint resolution
Shipping and receiving Telephone skills
Results oriented Sales enquiry handling

Education
Bachelor of Arts :English and Literary Studies
Akwa Ibom State University

Languages English
Fluent

Custom Available on request

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