Контактна інформація

Шукач вказав телефон, ел. пошту та Facebook.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/2105805

Досвід роботи

Chief Sales Officer

з 09.2021 по 02.2022 (5 місяців)
Weblium, Kiev (www.weblium.com), Киев (IT, web-design, site builder)

- Team management, planning (short/long term), reporting.
- Analysis of own sales channels, competitors, search and development of new ones.
- Search and negotiate with new partners.
- Increase in sales volume, product share in target markets.

Retention manager

з 09.2020 по 04.2021 (7 місяців)
TechStudio, New York (USA) (IT, Media)

- Creation and development of a department from scratch
- Creation of a system for retention of existing customers and reactivation of lost customers

Digital marketing manager

з 07.2020 по 12.2021 (1 рік 5 місяців)
“Radomysl” Castle-Museum (www.radozamok.com), Киев (It, tourism)

- Development and implementation of general marketing plan;
- Complete renovation of web-site, writing technical documenttions for developers;
- Implementation of SMM activities;
- Setup and work with Google Analytics.

Chief Sales Office

з 12.2017 по 01.2020 (2 роки 1 місяць)
“SP Systems” LLC (www.turisto.com), Киев (IT, travel)

- Development of online sales on www.turisto.com from scratch, analysis of both own and competitors sales channels (incl. working with Google Analytics), creation and development of the company's pricing policy, development and implementation of the pricer site module;
- search and negotiation with new partners and data suppliers, their integration into the production process;
- as a business analytics composed project documentation for site developers to upgrade the site, partially performed QA functions.
- recruitment, training and supervision of the customer support department staff;

Director of branch office in Kharkiv. Head of customer support department.

з 06.2014 по 07.2016 (2 роки 1 місяць)
"Pilot" travel agency (www.pilot.ua), Киев (airline tickets sales)

- development of a company business strategy as member of the company's Board of Directors;
- as a crisis manager — restructuring and sales development from scratch in the Kharkov branch;
- creation of a new direction in a company for the development of sales in a sub-agent network.
- management of the company's call center (staff selection and training, setting up and coordinating the daily work of the call center, installing KPI, performance analysis);
- analysis of online sales, development of pricing policy for online sales.

Director

з 10.2011 по 06.2013 (1 рік 8 місяців)
Travel agency “Travel Master” (www.bilet.tm), Киев (airline tickets sales)

- creation of a company from scratch;
- recruitment and training of personnel;
- building business processes in the company, schemes for working with different target audiences
- creation and implementation of pricing and corporate policy of the company, customer search, sales development;
- creation of a site www.bilet.tm, integration of data received from booking systems with CRM, development of online sales;
- reporting on the work of the company, financial and business planning.

Project Manager of International Sales Department

з 09.2010 по 09.2011 (1 рік)
“Aerosvit” Airlines, Киев (air transportation)

- coordination of the work of various units and partner companies in the preparation and opening of new directions and representative offices of the airline abroad;
- systematization of rules and tariffs for baggage transportation, development of measures to prevent theft of baggage at airports;
- development of business strategy for the company as a member of the Commercial Council of the airline.

Territory manager in Kyiv and western region.

з 04.2006 по 08.2010 (4 роки 4 місяці)
“Donbassaero” Airlines, Киев (air transportation)

- administrative functions, ensuring the functioning of own sales points and representative offices in Kyiv, KBP, IEV, SIP airports. Staff recruitment and training.
- recruitment and training of personnel, building business processes in the company, schemes for working with different target audiences;
- work with agents in Ukraine, Armenia and Lithuania, work with corporate clients: search for potential customers, conclusion of tripartite corporate agreements;
- sales development: control and increase of own sales, conducting presentations for agencies and customers;
- reporting on the work of the representative office, financial and business planning.

Head of Sales and Marketing Department

з 01.2001 по 04.2006 (5 років 3 місяці)
Lufthansa German Airlines, representative office in Ukraine, Киев (air transportation)

- department lead; development and implementation of strategies targeting sales increase product development and enhancement; Conduct sales and marketing activities in different cities of Ukraine.
- collaborate with agents, corporate customers; search for potential customers , work on finalizing corporate contracts ;
- establish corporate policies, spearhead development and implementation of pricing for airlines «Lufthansa» and «Condor»;
- marketing analysis; control preparation and implementation of pricing actions, development and implementation of promotional events for travel agents , loyalty program for partners and customers, service development; create and conduct study tours to Germany for the agencies .
- build reporting tools for the team results, financial and business planning.

Освіта

Zhytomyr State University.

Faculty of Foreign Languages., Житомир
Вища, з 1992 по 1997 (4 роки 9 місяців)

Додаткова освіта та сертифікати

"Commercial activities and sales development”

2001-2006, Lufthansa training centre, Seeheim, Germany.

Знання і навички

Знання мов

Англійська — просунутий

Додаткова інформація

15+ years of experience in business development and management, in sales B2B, B2C, 12+ years holding executive positions in both passenger and cargo air transportation, IT sphere. Advanced PC user, extensive knowledge of CRM Terrasoft, Google Accounts. Have experience in various areas of the commercial complex in airline and travel agency business: starting a business from scratch, successful experience as an anti-crisis manager in the reorganization of a loss-making business, starting and developing of sales, digital marketing (research, analysis, advertising), local and remote office management, starting and developing of online sales, customer service department management, composition of project documentation for programmers.
Took various courses in sales, negotiation and marketing at Lufthansa training center in Germany.
Able to quickly make decisions and bear full responsibility for them, a systematic approach to achieving the goals, possess leadership qualities, knowledge of management accounting and strategic planning.