Резюме от 22 ноября 2017 PRO

Ivanov Alexander

Technical writer

Полная занятость, неполная занятость, удаленная работа.

Дата рождения:
18 января 1988 (29 лет)
Город:
Киев
Готов переехать в:
Львов, Николаев (Николаевская обл.), Одесса, Харьков


Контактная информация

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Опыт работы

Technical Writer

с 03.2015 по наст. время (2 года 8 месяцев)
TR Web Development Company, Николаев (Николаевская обл.) (IT, Outsource, WordPress Themes, ThemeForest Seller.)

Duties:

- Create written content for user manuals, product updates, process documentation.

- Translate technical data into simple, user-friendly language.

- Supply documentation for all themes and projects in a timely and efficient manner.

- Liaise with web developers and QA team to ensure quality, timeliness, and efficiency of technical document updates.

- Proofread and edit other forms of written documentation.

- Contribute to documentation and process improvement.


Achievements:

Identified problem areas and acted as a senior writer and team leader (curated web developer's, designer's and junior technical writer's work) for a complete re-design, development, coding and writing of 3 different HTML versions of our documentation file. We provide it with every WordPress theme we sell on Themeforest.

Technical Support Agent (+ Technical Writer)

с 07.2014 по 02.2015 (7 месяцев)
Themoholics, Николаев (Николаевская обл.) (Web Development Company)

Duties:

- Provided assistance to customers via support forum and emails.

- Involved in processing orders, forms, and applications.

- Installing Magento themes on customers domains via SSH and CPanel also providing a domain migration service.

- Writing documentation, editing and maintaining themes-related FAQs.

- Providing instructions on theme's customization: minor HTML/CSS, PHP/JS related editings.

- Provided maintenance support and break-fix solutions.

- Testing (UI) themes for functionality in different browsers, at different resolutions and on different mobile devices (mostly on Apple devices).

- Delt with customers queries, requests, orders, and complaints.

- Having excellent time management, confidentiality & communication skills.

Technical Support Agent

с 05.2013 по 07.2014 (1 год 2 месяца)
HostingMaks, Николаев (Николаевская обл.) (Hosting Provider)

Duties:

- Diagnosing and resolving a broad range of technical issues over the email and ticket system.

- Handling incoming incidents via tickets and email promptly and efficiently. Provide troubleshooting and configuration support for different email clients and network environment.

- Escalating emails and issues when necessary to senior support executive agents and system administrators.

- Follow Documented processes and troubleshooting procedures.

- Troubleshooting technical problems and implementing solutions.

- Escalating emails and issues when necessary to senior support executive agents and system administrators.


Achievements:

Promoted after first six months of working in the company and became a Tier 2 agent.

Sales Manager

с 04.2011 по 05.2012 (1 год 1 месяц)
Template Monsters, Николаев (Николаевская обл.) (Web Development Company)

Duties:

- Provided assistance to customers via chat, emails, and ticket system.

- Managed multiple projects with tight deadlines.

- Selling templates and additional customizations for different eCommerce and CMS solutions such as Magento, Prestashop, Zencart, WordPress, Joomla.

- Interacted with designers, developers, and clients.


Achievements:

Promoted to Project Manager. Juggled multiple projects simultaneously and successfully met all deadlines.


Образование

European University

Economics of Enterprises, Master in Economics of Enterprises, Nikolaev

Высшее, с 09.2005 по 06.2010 (4 года 9 месяцев)


Дополнительное образование

  • IT Academy, System Administration (Linux) (2013, 2 months.)

Профессиональные навыки

  • Навыки работы с компьютером
    Technologies stack:

    - Mac OSX - Advanced.

    - iWork, Snagit, Sublime - Advanced.

    - Jira, Git - Intermediate.

    - Linux (Ubuntu/Debian)/Windows - Intermediate/Advanced.

    - LAMP, Proftpd, Exim, Bash, Bind, MySQL, Putty - Intermediate.

    - Windows Office packages, mail applications - Advanced.

    - Html/CSS/Javascript - Intermediate.

    - Adobe Photshop CC - Intermediate.

    - Sketch - Intermediate.

Знание языков

  • Русский — эксперт
  • Украинский — эксперт
  • Английский — эксперт

Рекомендации

  • Marguerite L Van Derwyst
    President/C.E.O., Our House, Inc., +1-440-835-2110, m.van@ourhouseinc.com

Дополнительная информация

Find more about me on my LinkedIn profile https://www.linkedin.com/in/alex-ive-b838a7119/

Skype: ang3l-777-lum3n

Skills:

- Extensive PC Experience.

- Scripting and Programming Experience.

- Interact With a Wide Range of Customers and Technical Issues.

- MacOS / Linux / Unix Experience.

- Familiar with Support Ticket and Knowledgebase Systems.

- Problem solving and tactfulness.

- Ability to adapt to a new working environment.

- Quickly Learn New Technologies.

- Work Well Under High Stress and High Demand.



Personal attributes:

- Self-confident.

- Responsible.

- Quick learner.

- Easygoing.

- Flexible.



Interests:

Computers:

MacOS user, HTML/CSS, web design, web security, photo editing software.

Sports:

I believe a healthy body is a key to a focused mind in today’s hectic society. I enjoy yoga as a way to improve my body shape.
Do not have any bad habits: do not take alcohol, do not smoke.

Living Life:

We only get one shot at this life, so I aim to get the most out of it. I enjoy reading, traveling and bike riding. Good at drums and taking pictures.


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