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Резюме от 19 июля 2018 PRO

Ive Alex

Technical Writer

Удаленная работа.

Дата рождения:
18 января 1988 (30 лет)
Город:
Николаев (Николаевская обл.)

Контактная информация

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Опыт работы

Senior Technical Writer

с 03.2015 по наст. время (3 года 4 месяца)
ThemeRex Web Development Company, Киев (Web Development Company)

Duties:

- Documenting internal API and framework functionality.

- Creating developer guides (internal).

- Reviewed, proofread and edit documents written by developers.

- Created written content for user manuals, product updates.

- Wrote User Guides, FAQs, release notes, articles.

- Translated technical data into simple, user-friendly language.

- Supplied HTML documentations for all themes and projects in a timely and efficient manner.

- Liaise with R&D team to ensure quality, timeliness, and efficiency of technical documents and their updates.

- Contribute to documenting process & workflow improvement.


Tools used:

MacOS/OS X, Bootstrap, Sublime, PhpStorm, PhotoShop, Sketch, Snagit, Nimbus, Fireshot, MampPro, VPN, Putty, SSH, SurfEasy, CPanel, PMA, Terminal, Hawkmark, iWork, PathFinder, Git, Jira, Confluence, BitBucket, Grammarly.


Achievements:

Identified problem areas and acted as a Senior Technical Writer and Team Leader (curated web developer's, designer's and junior technical writer's work) for a complete re-design, development, coding, and writing of 3 different HTML versions (built with Bootstrap) of our end-user documentation file.
Created 150+ HTML documentations for WordPress themes.
Promoted to a Senior Technical Writer.

Technical Writer + Technical Support Agent

с 07.2014 по 02.2015 (7 месяцев)
Queldorei, Киев (Web Development Company)

Duties:

- Worked with R&D and support teams to develop internal and end-user HTML documentation (built with Bootstrap).

- Wrote User Guides, FAQs, release notes.

- Created guides (internal) for developers.

- Reviewed documents written by developers.

- Wrote and maintained themes-related FAQs.

- Provided assistance to customers via support forum and emails.

- Involved in processing orders, forms, and applications.

- Installing Magento themes on customers domains via SSH and CPanel also providing a domain migration service.

- Writing documentation, editing and maintaining themes-related FAQs.

- Providing instructions on theme's customization: minor HTML/CSS, PHP/JS-related tweaks & editings.

- Provided maintenance support and break-fix solutions.

- UI/UX testing on various mobile devices (mostly Apple devices).

- Delt with customers queries, requests, orders, and complaints.

- Having excellent time management, confidentiality & communication skills.


Tools used:

MacOS/OS X, Bootstrap, Sublime, PhpStorm, PhotoShop, Snagit, Nimbus, Fireshot, MampPro, Terminal, iWork, PathFinder, MS Office, Spark, Vanilla forum, Jira, BitBucket, Grammarly, Putty, SSH, CPanel, VPN, SurfEasy, OpenVPN, GIT.


Achievements:

Took part in developing an internal PHP Dashboard for creating and easy-managing customers FAQs and Help Articles for the best selling Magento Shopper Theme.
Promoted to Technical Writer.

Technical Support Agent

с 05.2013 по 07.2014 (1 год 2 месяца)
GeeksForLess, Николаев (Николаевская обл.) (Hosting Provider)

Duties:

- Diagnosing and resolving a broad range of technical issues over the email and ticket system.

- Handling incoming incidents via tickets and email promptly and efficiently. Provide troubleshooting and configuration support for different email clients and network environment.

- Escalating emails and issues when necessary to senior support executive agents and system administrators.

- Follow Documented processes and troubleshooting procedures.

- Troubleshooting technical problems and implementing solutions.

- Escalating emails and issues when necessary to senior support executive agents and system administrators.


Tools used:

Putty, Whois, Debian, CPanel, Ubuntu, LAMP, Bash, Proftpd, Bind, PMA, Terminal, MS Office, Thunderbird, Outlook.


Achievements:

Promoted after first six months of working in the company and became a Tier 2 agent.

Sales/Project Manager

с 04.2011 по 05.2012 (1 год 1 месяц)
Template Monsters, Николаев (Николаевская обл.) (Web Development Company)

Duties:

- Provided assistance to customers via chat, emails, and ticket system.

- Managed multiple projects with tight deadlines.

- Selling templates and additional customization services for different eCommerce and CMS solutions such as Magento, Prestashop, Zencart, WordPress, Joomla, MotoCMS, HTML templates, Flash Intros, .PSD templates.

- Interacted with designers, developers, and clients.


Tools used:

Lotus, MS Office, Outlook, Sharepoint, PhotoShop, Pidgin, ToDo.


Achievements:

Promoted to Project Manager. Juggled multiple projects simultaneously and successfully met all deadlines.


Образование

European University

Economics of Enterprises, Master in Economics of Enterprises, Nikolaev

Высшее, с 09.2005 по 06.2010 (4 года 9 месяцев)


Дополнительное образование

  • IT Academy, System Administration (Linux) (2013, 3 months.)

Профессиональные навыки

  • Навыки работы с компьютером
    Technologies stack:

    Technical Documentation, Technical Writing, Technical Editing, API Documenting, Manuals, Proofreading, WordPress, Magento, GIT, Bootstrap, Sublime, PhpStorm, HTML, CSS, JavaScript, PHP, MySQL, Photoshop, Sketch, JIRA, BitBucket, Confluence, Snagit, TechSmith Software, PMA, Linux, SSH, Terminal, iWork, macOS, MampPro, Hawkmark, PathFinder.

Знание языков

  • Русский — эксперт
  • Украинский — эксперт
  • Английский — эксперт

Дополнительная информация

• 5+ years performing Technical Writer duties.
• 8+ years experience in Web Development Industry.
• Improved English communication skills while living and working in the USA.

Currently working as a Senior Technical Writer as part of Web Development team at ThemeREX Web Studio. Responsible for creating end-user documentation, internal API guides and different kinds of instructions for web developers, writing Help Guides, Tutorials, Release Notes, and User Manuals.

Have experience in core web technologies and Content Management Systems, such as HTML5, CSS3, JS, PHP, MySQL, Bootstrap, WordPress, Magento. Wrote over 150 HTML Documentations for WordPress themes.

Looking for an interesting long-term project and a good skillful team, where I can improve my professional skills and experience in technical writing.

Important!

I do not work with MS products and I do not write technical documentation in MS Word.

I do not write SEO and Marketing-related texts, blog posts.

I do not do copywriting and rewriting.

I do not take part in blockchain projects.


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