Резюме от 22 ноября 2017 PRO

Ivanov Alexander

Technical writer

Полная занятость, неполная занятость, удаленная работа.

Дата рождения:
18 января 1988 (29 лет)
Готов переехать в:
Львов, Николаев (Николаевская обл.), Одесса, Харьков

Контактная информация

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Опыт работы

Technical Writer

с 03.2015 по наст. время (2 года 8 месяцев)
TR Web Development Company, Николаев (Николаевская обл.) (IT, Outsource, WordPress Themes, ThemeForest Seller.)


- Create written content for user manuals, product updates, process documentation.

- Translate technical data into simple, user-friendly language.

- Supply documentation for all themes and projects in a timely and efficient manner.

- Liaise with web developers and QA team to ensure quality, timeliness, and efficiency of technical document updates.

- Proofread and edit other forms of written documentation.

- Contribute to documentation and process improvement.


Identified problem areas and acted as a senior writer and team leader (curated web developer's, designer's and junior technical writer's work) for a complete re-design, development, coding and writing of 3 different HTML versions of our documentation file. We provide it with every WordPress theme we sell on Themeforest.

Technical Support Agent (+ Technical Writer)

с 07.2014 по 02.2015 (7 месяцев)
Themoholics, Николаев (Николаевская обл.) (Web Development Company)


- Provided assistance to customers via support forum and emails.

- Involved in processing orders, forms, and applications.

- Installing Magento themes on customers domains via SSH and CPanel also providing a domain migration service.

- Writing documentation, editing and maintaining themes-related FAQs.

- Providing instructions on theme's customization: minor HTML/CSS, PHP/JS related editings.

- Provided maintenance support and break-fix solutions.

- Testing (UI) themes for functionality in different browsers, at different resolutions and on different mobile devices (mostly on Apple devices).

- Delt with customers queries, requests, orders, and complaints.

- Having excellent time management, confidentiality & communication skills.

Technical Support Agent

с 05.2013 по 07.2014 (1 год 2 месяца)
HostingMaks, Николаев (Николаевская обл.) (Hosting Provider)


- Diagnosing and resolving a broad range of technical issues over the email and ticket system.

- Handling incoming incidents via tickets and email promptly and efficiently. Provide troubleshooting and configuration support for different email clients and network environment.

- Escalating emails and issues when necessary to senior support executive agents and system administrators.

- Follow Documented processes and troubleshooting procedures.

- Troubleshooting technical problems and implementing solutions.

- Escalating emails and issues when necessary to senior support executive agents and system administrators.


Promoted after first six months of working in the company and became a Tier 2 agent.

Sales Manager

с 04.2011 по 05.2012 (1 год 1 месяц)
Template Monsters, Николаев (Николаевская обл.) (Web Development Company)


- Provided assistance to customers via chat, emails, and ticket system.

- Managed multiple projects with tight deadlines.

- Selling templates and additional customizations for different eCommerce and CMS solutions such as Magento, Prestashop, Zencart, WordPress, Joomla.

- Interacted with designers, developers, and clients.


Promoted to Project Manager. Juggled multiple projects simultaneously and successfully met all deadlines.


European University

Economics of Enterprises, Master in Economics of Enterprises, Nikolaev

Высшее, с 09.2005 по 06.2010 (4 года 9 месяцев)

Дополнительное образование

  • IT Academy, System Administration (Linux) (2013, 2 months.)

Профессиональные навыки

  • Навыки работы с компьютером
    Technologies stack:

    - Mac OSX - Advanced.

    - iWork, Snagit, Sublime - Advanced.

    - Jira, Git - Intermediate.

    - Linux (Ubuntu/Debian)/Windows - Intermediate/Advanced.

    - LAMP, Proftpd, Exim, Bash, Bind, MySQL, Putty - Intermediate.

    - Windows Office packages, mail applications - Advanced.

    - Html/CSS/Javascript - Intermediate.

    - Adobe Photshop CC - Intermediate.

    - Sketch - Intermediate.

Знание языков

  • Русский — эксперт
  • Украинский — эксперт
  • Английский — эксперт


  • Marguerite L Van Derwyst
    President/C.E.O., Our House, Inc., +1-440-835-2110, m.van@ourhouseinc.com

Дополнительная информация

Find more about me on my LinkedIn profile https://www.linkedin.com/in/alex-ive-b838a7119/

Skype: ang3l-777-lum3n


- Extensive PC Experience.

- Scripting and Programming Experience.

- Interact With a Wide Range of Customers and Technical Issues.

- MacOS / Linux / Unix Experience.

- Familiar with Support Ticket and Knowledgebase Systems.

- Problem solving and tactfulness.

- Ability to adapt to a new working environment.

- Quickly Learn New Technologies.

- Work Well Under High Stress and High Demand.

Personal attributes:

- Self-confident.

- Responsible.

- Quick learner.

- Easygoing.

- Flexible.



MacOS user, HTML/CSS, web design, web security, photo editing software.


I believe a healthy body is a key to a focused mind in today’s hectic society. I enjoy yoga as a way to improve my body shape.
Do not have any bad habits: do not take alcohol, do not smoke.

Living Life:

We only get one shot at this life, so I aim to get the most out of it. I enjoy reading, traveling and bike riding. Good at drums and taking pictures.

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