Резюме от 16 августа 2017 PRO

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Quality and Development Director, 80 000 грн/мес.

Полная занятость.

Готов к переезду:
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Контактная информация

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Опыт работы

Quality & Development Director

с 03.2010 по наст. время (7 лет 5 месяцев)

Building, Development and Management of about 60 dealerships. Strategy creation for improvement of CSI and Loyalty on the Country’s territory. Adaptation and Deployment of operational standards for improving Customers’ service. Managing department team (RQ and CQS) to objectives achievement. Creation Dealerships’ structure dedicated to Quality development. Setting up targets (KPIs) for subordinates and Dealerships. Efficiency evaluation.
- within 5 years 80% of the territory covered by 3S dealerships complying to NIM, providing sales and after sales services to the Clients;
- increased level of CSI by 17% for Sales and 27% for AFS, Recommendation level by 19% and 25% respectively, Incidents on delivery decreased by 4% and Returns (bad quality repairs) drop-down by 11%;
- built a Quality Control System as a part of DMS for evaluation of the efficiency and dealership activities analysis (Claims treatment, KPIs following, Customer Life Cycle, Client’s Migration, etc.);

Power Equipment Sales Department Director

с 10.2006 по 03.2010 (3 года 5 месяцев)
«HONDA UKRAINE» LLC, Kiev (official Distributor of “Honda Motor Co” in Ukraine)

Development of Power Equipment (lawn & garden, marine, energy products) business in the Country. Full responsibility for department P&L within company budget. Marketing, promotion, ordering, supply chain, stockage, distribution management. Direct reporting to EU HQ (London, UK). Dealer’s Network animation. Team leading to achieve KPIs for sales, profitability, stock ratio, etc.
- twice expanded Dealer’s Network (from 10 to 18 dealerships);
- increased sales volume by 1,6 times (5,7 k units);
- implemented a loyalty program “Happy Honda Family”;
- development of OEM and DIY collaboration programs;

Import & Exterior activities Department Manager

с 04.2005 по 10.2006 (1 год 6 месяцев)
«FRANCEAUTO» LTD, Kiev (official Importer of «Automobiles CITROЁN» in Ukraine)

International Supply Chain management and local distribution of new vehicles. Customs issues, homologation and warehouse management. Product mix analysis and provision.
- improved own stock management system (taking in consideration the following KPIs : actual availability / orders / transport / demand / mix);
- optimized cash flow (Customs clearance / Homologation / Delivery), reduced the delivery time to Client by introducing the usage of intermediate warehouse (outside the customs border of the Сountry);
- successful receipt of long-term validity homologation certificate (manufacturer production plant certification);

Exterior activities Department Manager

с 10.1997 по 04.2005 (7 лет 6 месяцев)
«Ukravtocentre» LTD, Kiev (official Importer of «Automobiles CITROЁN» in Ukraine)

Support of Sales / After-sales / Logistics / Customs clearance departments in their daily operations (incoming / outgoing documents). Provide General Management with the support while negotiation with foreign partners. Responsibility for Homologation certificates issuing (short term). Customers’ data base handling.
- created an automatic direct mail system based on different sources databases;
- localized the interface and database of official PSA diagnostic tool;


Kiev State Linguistic University

French Philology Faculty , Kiev

Высшее, с 09.1992 по 05.1997 (4 года 8 месяцев)

French & English languages

Дополнительное образование

  • PPS Product Panning System (internal Citroen’s training) (3 weeks)
  • TQM Advanced course (internal Honda training) (1 month)
  • Assessment Center (Hudson) (1 week)

Профессиональные и другие навыки

  • Навыки работы с компьютером
    Advanced user. Large data volume analysys skills. MS Office advanced user
  • Business development (8 лет опыта)
    Эксперт, использую в настоящее время.
  • Project management (8 лет опыта)
    Эксперт, использую в настоящее время.
  • Dealers Network (8 лет опыта)
    Эксперт, использую в настоящее время.
  • Customer Satisfaction (5 лет опыта)
    Эксперт, использую в настоящее время.
  • Business analysis (8 лет опыта)
    Эксперт, использую в настоящее время.
  • Customer relations (5 лет опыта)
    Эксперт, использую в настоящее время.

Знание языков

  • Французский — эксперт
  • Английский — эксперт

Дополнительная информация

Full responsibility for partner’s network development representing Brands in conformity to the Group standards. 10 years’ managerial experience in global business companies. Elaboration and implementation of the long / mid / short-term strategies for objectives achievement set for the Country, managing and supporting the department team. Setting up national motivation and animation systems. Deep knowledge of KPIs, PDCA & LEAN methods.

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