Резюме от 17 сентября 2017

Нестеренко Ирина Владимировна

Marketing specialist, 17 000 грн/мес.

Полная занятость, удаленная работа.

Дата рождения:
31 марта 1996 (21 год)
Город:
Киев


Контактная информация

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Опыт работы

Marketing specialist + PA

с 02.2017 по наст. время (10 месяцев)
AMZbrand, Kyiv (Company works on Amazon marketplace selling different products)

DUTIES:

- created content for product listings;
- translated and interpreted for SEO;
- analyzed and solved troublesome issues;
- analyzed refunds and reimbursements, taking under control these aspects in case of some issues afterwards;
- worked in a field of creative writing;
- was occupied with brand representation on Facebook and Pinterest;
- managed the state of the seller account;
- supported the clients in a written form;
- took care of customers' satisfaction because of the product they got;
- promoted products among bloggers;
- analyzed and researched for the product keywords;

ACHIEVEMENTS:

⭐️ real-life experience (not just in the abstract) of business on Amazon;
⭐️ improved diplomatic and selling skills;
⭐️ improved social media marketing skills;

Team Leader, ptoject MAU

с 09.2016 по 02.2017 (5 месяцев)
Global Bilgi, Kyiv (Contact centre)

DUTIES:

- monitored multiple databases to keep track of the project inventory;
- planned and executed teamwork, controlled and analyzed project efficiency;
- managed timetable of the team;
- provided the team with feedback on their efficiency;
- evaluated the quality of their calls;
- communicated with the client in order to get a clue of their needs and supply it;
- developed an effective method for modifying agents' efficiency on some work aspects;

ACHIEVEMENTS:

⭐️ developed an effective method for modifying agents' efficiency on some work aspects (which was based on Red Lips);
⭐️ Improved organization and leadership skills;
⭐️ Haloween competition team win;

Sales-tickets agent

с 06.2015 по 09.2016 (1 год 3 месяца)
Global Bilgi, Turkish airlines, Dnipro (Contact centre)

DUTIES:

- booked and rebooked tickets;
- canceled tickets;
- booked, rebooked and canceled mileage tickets;
- made accounts for new members in Miles&Smiles program;
- provided the passengers with information about flight details;

ACHIEVEMENTS:

⭐️ April 2016 - Project Wizard;
⭐️ May 2016 - The most preserved agent (265 paid hours);

English Tutor

с 02.2015 по 09.2015 (7 месяцев)
100 points, Dnipro (Tutoring)

DUTIES:

- was a tutor for 5 students;
- developed an effective method of children studies based on fun and game;
- prepared the materials for each lesson;
- worked on the understanding of children interests and needs for better teaching;
- used multimedia and interactive methods;

ACHIEVEMENTS:
⭐️ one boy started reading in English on his own;
⭐️ understood that this sphere is not my calling;

Interpretor

с 10.2014 по 11.2014 (1 месяц)
ENEMO, Dnipro (Election monitoring)

- Accompanied the International Observers to the voting stations;
- Accompanied the International Observers to the electoral districts;
- Interpreted from English to Russian and from Russian to English.


Образование

Kiev National Linguistic University (KNLU)

Faculty of Translation, Kyiv

Неоконченное высшее, с 09.2016 по 05.2019 (2 года 8 месяцев)

Great faculty for those who wanna improve their translation and interpreting skills.
There is a huge difference between those who know language and who can translate.
I was in the first group before, now I'm in the right place

Oles Honchar Dnipro National University (DNU)

Philology (English language and literature), Dnipro

Неоконченное высшее, с 09.2013 по 09.2016 (3 года)

ACHIEVEMENTS:

⭐️ A straight "A" student;
⭐️ 3 languages: English, French, Italian;

⭐️ March 2013 - a participant of International Conference of Latin language tasks;
⭐️ May 2014 - a course-paper of English literature by "Macbeth" William Shakespeare;


Дополнительное образование

  • Trinity Western University, Langley, British Columbia, English Language Institute (2014)

Профессиональные навыки

  • Навыки работы с компьютером
    Professional skills: Microsoft office (Word, Excel, Outlook, Power Point etc.) - experienced user.
    Business correspondence in Ukrainian, Russian and English

Знание языков

  • Английский — эксперт
  • Французский — средний
  • Итальянский — начинающий
  • Русский — эксперт
  • Украинский — эксперт

Рекомендации

  • Taras Lysenko
    Team Leader, Turkish Airlines, Global Bilgi, +38(093)1446240
  • Ihor Boyko
    Head Shift, Global Bilgi, +38(095)2004753

Дополнительная информация

The question is, how to find strawberry at the North Pole?


If you wanna know the answer, get in touch by [открыть контакты](см. выше в блоке «контактная информация»).


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