Резюме от 7 декабря 2016 PRO

Нестеренко Ирина Владимировна

Interpreter, personal assistant, team leader, PR-manager, 10 000 грн/мес.

Полная занятость, неполная занятость, удаленная работа.

Дата рождения:
31 марта 1996 (20 лет)
Город:
Киев
Готов к переезду:
Днепр (Днепропетровск)


Контактная информация

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Опыт работы

Team Leader, ptoject MAU

с 09.2016 по наст. время (3 месяца)
Global Bilgi, Kyiv (Contact centre)

- monitored multiple databases to keep track of the project inventory,
- planned and executed team work, controlled and analysed project efficiency,
- managed timetable of my team,
- provided my team with feedbacks on their efficiency,
- evaluated the quality of their calls,
- communicated with the client in order to get a clue of their needs and supply it,
- developed an effective method for modifying agents' efficiency on some work aspects

A sales-tickets agent

с 06.2015 по 09.2016 (1 год 3 месяца)
Global Bilgi, Turkish airlines, Dnipro (Contact centre)

- booking and rebooking tickets;
- cancelling tickets;
- booking, rebooking and cancelling milleage tickets;
- making accounts for new members in Miles&Smiles programme;
- providing an information about passengers' flights;

Achievements:
- getting high results of work: duration of calls and quality of calls are on the highest level;
- April 2016 - a diploma o The Project Wizard;
- May 2016 - a diploma of The Most Persevering Agent (265 paid hours);

An interpreter

с 10.2014 по 11.2014 (1 месяц)
ENEMO, Dnipro (Election monitoring)

Accompaniment of International Observers during their trips to voting stations as well as in electoral districts and interpreting from English-Russian and from Russian-English.


Образование

KNLU (Kiev National Linquistic University)

Faculty of Translators, Kiev

Неоконченное высшее, с 09.2013 по 09.2016 (3 года)

- A straight "A" student;
- 3 languages: English, French, Italian;
- March 2013 - a participant of International Conference of Latin language tasks;
- May 2014 - a course-paper of English literature by "Macbeth" William Shakespeare;


Дополнительное образование

  • Trinity Western University, Langley, British Columbia, English Language Institute (2014)

Профессиональные и другие навыки

  • Навыки работы с компьютером
    Professional skills: Microsoft office (Word, Excel, Outlook, Power Point etc.) - experienced user.
    Business correspondence in Ukrainian, Russian and English

Знание языков

  • Английский — эксперт
  • Французский — средний
  • Итальянский — начинающий
  • Русский — эксперт
  • Украинский — эксперт

Дополнительная информация

PROFESSIONAL EXPERIENCE:

2012-2014 – freelancing (rewriting, copywriting);
Summer 2014 – tutoring of English language, 2 students;
October 2014 – an interpreter for STO (ENEMO);
February 2016 - september 2016 - tutoring of English language, 4 students;
June 2016 - present time - Global Bilgi, Turkish Airlines.

KNOWLEDGE AND SKILLS:
-Russian, Ukrainian – native;
-English – fluent;
-Italian, French – fair.

PERSONAL QUALITIES:

-Self-determined;
-Having a penchant for learning languages;
-Interested in psychology;
-Having an ability to study fast;

ADDITIONAL INFORMATION:
2014 - Trinity Western University, Langley, British Columbia, English Language Institute.


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