Контактна інформація

Шукач вказав телефон, ел. пошту, Instagram та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/2785466/

Досвід роботи

QA manager

з 08.2023 по 07.2025 (2 роки)
Genesis, ІТ-компанія, Київ (IT)

Контроль якості роботи працівників відділу комунікації з клієнтами.

Customer support representative

з 05.2021 по 08.2023 (2 роки 4 місяці)
Genesis, ІТ-компанія, Київ (IT)

Customer support for mobile app

Customer Relation Department Specialist

з 05.2019 по нині (6 років 10 місяців)
Webhelp, Київ (Norwegian Airline Project)

I used to work as a Customer support agent for Norwegian Airline in WebHellp. I have the unique opportunity to work in partnership with our International Client – Norwegian Air Shuttle and its passengers. I am a confident computer and phone user to support foreign customers, handling incoming calls , chats and Emails.
After 1 year of experience I was promoted to Customer Relation Department Specialist .

Customer support representatives

з 04.2018 по 05.2019 (1 рік 2 місяці)
Runway( WebHelp), Львів (Customer support representative for Norwegian Airline)

Calls and chats.

English teacher

з 06.2017 по 03.2018 (10 місяців)
Jacks aduction, Beijing (Education and science)

English teacher for kids 3-15 years old
I am motivated and ambitious and I would like my students to appreciate and understand the importance of English language in our daily lives. I believe in a strong communication between a teacher and his students.
I think it is very important to make kids love English. So I use many games and activities to make my students happy and motivated during our classes.

Освіта

ЛНУ ім. Івана Франка

Факультет іноземних мов, англійська філологія., Львів
Незакінчена вища, з 2012 по 2017 (5 років)

Додаткова освіта та сертифікати

SkillUp

2020

UDLX (AI content creation)

2025

Знання і навички

• Володіння Англійською мовою та стаж за кордоном
• Knowledge of Amadeus booking system
• UI
• UX Design
• Midjourney
• Kling AI
• VN Video Editor
• InShot
• Nano banana
• Seedream

Знання мов

Англійська — вище середнього

Додаткова інформація

• Figma (basic )
•Fluent English written and oral;
•Customer service skills;
•Communication skills (Good listening and responding skills);
•Ability to obtain, verify, evaluate work assignments and provide necessary information for clients;
•Good time management skills and ability to prioritize;
Multi-tasking skills (actively listening to customer questions, answering questions and finding solution at the same time);