Резюме от 3 декабря 2017 PRO

Akhadov Emil

User Support Technician, 25 000 грн/мес.

Полная занятость, неполная занятость, удаленная работа.

Дата рождения:
29 марта 1993 (24 года)
Город:
Кременчуг


Контактная информация

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Опыт работы

Technical Support Specialist

с 11.2017 по наст. время (1 месяц)
Skyeng, Remote (English school)

IT Specialist (Technical Support)

с 07.2017 по 10.2017 (3 месяца)
KERNEL, Kremenchuk (Agricultural sector)

1st and 2nd level user support (directly and remotely via phone, email, TeamViewer, Jira ticketing system).
Installation, configuration and maintenance of personal computers, network and office equipment.
Solving problems with software (MS Office, 1C Enterprise), Operating system (MS Windows XP, 7, 10), MS Remote Desktop, network connection.
Granting access to the company services via MS Active Directory.
If could not solve the problem - gathered needed information and reported to the next level support via email and Jira ticketing system.
Communication with ISP, Mobile operators and Service centers.
Inventory control and reporting.

System Administrator

с 02.2016 по 07.2017 (1 год 5 месяцев)
DataCall, Kremenchuk (Business services, telecomunications)

- Installation, configuration and maintaining of Operating Systems and needed software on the workstations according to customer’s requirements.
- Installation, configuration and maintaining of office equipment.
- Technical and software support of users, consulting users about work with local network and software, drafting guidelines by work with software and informing users about it by training or conducting instructions.
- Implementation of measures to ensure operability of local network and its recovery from system failures or after network equipment breakdown.
- Setting passwords and permissions and control of network resources.
- Detection of user’s mistakes, software bugs and taking measures to fix them.
- System monitoring, enforcing network security (protection against unauthorized access to information, viewing or modifying of system files and data).
- Equipment assembling and the local network construction, and supervision of third-party organizations technicians who assemble the equipment and construct the local network.
- Establishment of the monthly budget for expenses, finding and ordering all supplies and equipment needed to maintain workstations, office equipment, to extend and upgrade the local network.
- Doing research and negotiation with Internet Service Providers to extend and upgrade the local network.
- Working with customer on testing, configuring and putting into operation the new software.
- Recording events in conference-hall, dubbing and processing the recorded videos.
- Conducting a business correspondence on technical aspects with customer and employees of the structural units of the company.
- Making my own working schedule for next month.
Implementation of an inventory of all office equipment and keeping it updated.
- Executing specific assignments of immediate supervisor or manager.

Editor translator

с 11.2014 по наст. время (3 года 1 месяц)
Unbabel inc. (Remote work), Lisbon (Translation work)

- Translations of texts with various subject matters from English to Russian.
- Reviewing and editing the works of other translators before sending to customer.

Cashier

с 06.2013 по 08.2013 (2 месяца)
Walmart Inc., Myrtle Beach, South Carolina, USA (Sales)

English language practice - Work and Travel USA

Sales person

с 05.2013 по 08.2013 (3 месяца)
Bigham and associates inc., Myrtle Beach, South Carolina, USA (Sales)

English language practice - Work and Travel USA

Forums moderator / Technical customer support representative

с 03.2009 по 03.2011 (2 года)
PlayGround.ru, Moscow (Multimedia content, editor work, Internet company)

- Keeping forums in order, editing /deleting /moving posts and threads to appropriate sub-forums.
- Writing tutorials how to fix technical issues.
- Helping to forum users to solve their technical problems.


Образование

Kremenchuk Mykhailo Ostrohradskyi National University of Ukraine (KrNU)

Electronics and computer engineering, Computer systems and networks, Kremenchuk

Высшее, с 05.2010 по 02.2016 (5 лет 9 месяцев)

Bachelor's Degree (May 2010 – June 2014)
Master's Degree (September 2014 – February 2016)


Дополнительное образование

  • English language practice - Work and Travel USA (2013, 3 months)
  • English language cources - Lingua (Advanced level), Excellent mark (September 2013 – February 2015)

Профессиональные навыки

  • Навыки работы с компьютером
    - Level of competency in computers: Advanced user;
    - Languages: English - Advanced, Russian - Native, Ukrainian - Native.
    - Proficient in: MS Office (Excel, Word), network monitoring tools, video editors, etc.
    - Doing SEO-optimization of website (as a hobbie).
    - I’m good in computers hardware and Android smartphones software
    - Know basics of computer networking and data-transferring technologies.
    - Can solve technical problems related to computers and equipment.
    - Can find on the Internet things that can’t find others,
    - Сompetently keep the business correspondence, negotiations.
    - Create detailed and understandable regulations and guides.

Знание языков

  • Русский — эксперт
  • Украинский — эксперт
  • Английский — эксперт

Дополнительная информация

Personal qualities:
- Pleasant;
- communicative;
- computerate;
- I love to solve problems, see things through, get job done and achieve results;
- responsible;
- reliable;
- honest;
- punctual;
- highly motivated;
- able to work in a team and independently;
- ready to study and earn new knowledges.

Additional information:
- married, no children;
- no bad habits;
- hobbies: gym, reading books, learning English, searching new information over the internet, Search engine optimization, cutting music to make phone ringtones, reading IT articles and exploring how to optimize devices performance running Android and Windows OS;
- foreign passport and US Social Security Number;
- certificate for operation of motor boat with engine capacity up to 149 h.p (May 2010).
- valid driving license - category B.


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