Малеева Наталия Михайловна
Ассистент руководителя департамента гостиничного хозяйства, 12 000 грн/мес.
- Дата рождения:
- 26 февраля 1975 (42 года)
without financial support
Head of the Department of Hospitality Management,
assistant head of the department of hospitality.
KEY INFORMATION:- Communication, honesty, responsibility and accuracy in work;
- Autonomy in making decisions on personnel management ;
- Constant development, which allows to improve the level of work;
- Strategic thinking, the ability to respond quickly to problems, to find the optimal solution;
- For the faithful performance of duty, many times awarded the title - the employee of the month;
- Trained staff who, in consequence, has all the necessary skills to advance at the market as a leader in its segment.
WORK EXPERIENCE: May 2012
Assistant director of business services / Assistant Housekeeping manager ( Full-time )
Toronto - Kiev Hotel Holiday -In Kiev
Responsibilities and achievements: The experience of running the hotel / department with a "zero " cycle. Recruitment and training of new staff department ( maids, janitors, houseman, laundry workers), the preparation and organization of trainings, scheduling and timesheets, monitoring of the repair work in the number of rooms and public areas, implementation and monitoring of international service standards, conducting inventories and write-off of inventory, preparation and commissioning of the new rooms in the hotel, monitoring and order materials for cleaning of rooms, gym, exercise coordination department numbering 20 people.
August 2009 May 2012 Interkontinentel hotel - Kiev
Supervisor number of rooms / public areas( Full-time )
Responsibilities and achievements: The experience of running the hotel / department with a "zero " cycle. Education staff, drafting and conducting trainings, preparation of work schedules, rapid elimination of the force - majeure circumstances connected with the stay of guests, monitor the implementation of repair works in the rooms, quality control maids in accordance with international standards, training and coordination of the department staff, checking housekeeping, lobby, restaurants, office space and office space; supervising the training room for VIP-guests, and an inventory write-off of tangible assets, order, delivery and accounting of supplies and equipment for the maids.
May 2009 - June 2009 Interkontinentel hotel - Kiev The maid / Supervisor ( Full-time )
1996 - 2005 years. Self-employed - the automobile business ( car sales , specials . Machinery, spare parts ).
September 2006 - December 2012 Kiev Institute of Tourism FPU
Level of education: Higher education. Faculty of Tourism Management . Occupation : Manager Tourism Organization. Offer distance .
September 1991 - May 1993 Kharkov State Courses of shorthand and typing , specialty technician clerk , stenographer , machinist ( blind ten-manual method of printing ). Study – Full time.
Knowledge of languages: Ukrainian - vіlno ;
Russian - fluent ;
English – Pre Intermediate.
PC knowledge: Word, Excel, PowerPoint, Outlook Express, Internet - at the level of the
experienced user , work with office equipment.
Knowledge of technical equipment: ergodisk, extractor, scrubber, steam generator,
ionizer, Ozone gun , chemical products for cleaning
premises, including care for marble, granite
(application chemicals, training).
Driving license category B driving experience more than fifteen years.
About Me Personality: attentive , friendly, with a high degree of responsibility, goal-
oriented, sociable, not irritable , I am able to listen and hear.