Резюме от 13 ноября 2017 PRO

Гоптарев Сергей Викторович

Junior Project Manager

Полная занятость.

Дата рождения:
2 июля 1984 (33 года)
Город:
Киев
Готов переехать в:
Львов


Контактная информация

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Опыт работы

Key​​ Account ​​Manager

с 07.2016 по 04.2017 (9 месяцев)
Uber, Киев (Startup)

- Launched project from scratch in Kyiv, Odessa, Lviv
- Engaged new partners
- Analyzed team performances and results
- Coordinated and trained the local staff
- Prepared project reports, developed and maintained project documentation;
- Provided technical support of the App
- Held customer feedback collection and analysis
- Did functional testing of new features and bug reports.

Key achievements:
Developed and implemented training manual for staff
Implemented collaboration and training system with partners
Implemented bug tracking and decreesed the number of complains on 40%

Technical Account ​​Manager

с 07.2015 по 03.2016 (8 месяцев)
Avrora Group, Одесса (Онлайн обучние)

- Managed the training platform
- Administrated user accounts
- Edited the training sessions
- Provided technical support of the training sessions
- Created technical tasks for the new platform, tested it and added new features, based on customer feedback.

Key achievements:
Developed and launched a project of online-training system
Improved usability and decreased the number of support calls by 50%

Project manager

с 06.2012 по 08.2014 (2 года 2 месяца)
Reg.ru, Киев (reg.ru)

- Managed the whole cycle of project from scratch including : Team, Time & Task management, strategy development, project budgeting, identifying and managing risks, reporting
- Managed the "Google Apps" project integration
- Measured usability of product's functionality
- Organized employee trainings and development activities
- Created technical documentation and requirements

Key achievements:
Took part in the development of local regulations of the Company regarded to establishing procedures
interaction of structural units in the course of elaboration and implementation of projects.
Participated in development of "Domen shop" project
Managed the implementation of " Automated SEO service"
Created FAQ for users
Managed the implementation of "Cloud Hosting Jelastic"
Made marketing strategy for Google App and increased sales for it on 35%

Technical service manager

с 08.2011 по 06.2012 (10 месяцев)
Reg.ru, Киев (http://reg.ru)

- Helped customers with their technical support requests
- Provided analysis of issues, worked with other departments (Dev team, QA, Marketing team etc ) to improve the company's products
- Identified and systematized customers needs
- Analyzed and optimized usability of existing interfaces
- Did functional testing

Key achievements:
Developed response templates for working with complex clients
Implemented organization of client's telecommunication service

​​Project manager

с 05.2010 по 07.2011 (1 год 2 месяца)
"Easy Rider" Motoshop, Киев (Розничные и интернет продажи.easyrider.net.ua)

- Developed an online sales channel
- Worked with suppliers
- Created and implemented a marketing strategy
- Organized employee trainings and development activities

Key achievements:
Launched the opening of the store from scratch
Created successful public image of the company


Образование

National Aviation University

Management of Foreign Economic Activity of Enterprises Department, Киев

Высшее, с 09.2001 по 06.2007 (5 лет 9 месяцев)


Дополнительное образование

  • Manual testing Course "Contact" training center (2012)
  • Online Marketing Course Google Digital Workshop (2016)

Профессиональные навыки

  • Навыки работы с компьютером
    Project Budgeting Skills
    Strong interpersonal, presentation and analytical skills
    Problem-solving and critical-thinking skills
    Experience with business analysis tools: MS Excel, MS Office,
    MS Project, PowerPoint, Visio
    Experience of creating technical documentation and requirements
    Experience in using Google Analytics, Yandex Metrika
    Experience with Use Cases, UML, prototyping (Moqups)
    Basic knowledge of software development technologies
    Bug trackers: Jira, Mantis
    Basic knowledge of SQL, HTML
    Understanding of development methodologies (Agile: SCRUM / XP/ Kanban)
    Excellent experience in client relationship management

Знание языков

  • Английский — средний
  • Русский — эксперт
  • Украинский — эксперт

Дополнительная информация

Experience in managing projects since 2010 (7 years).
Ran 10 successful projects from scratch.
Very open-minded, creative and initiative. Have good understanding of the usability specifics of web-sites and mobile applications. Managerial experience in a team of 10+ people.


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