Резюме от 20 июня 2018 PRO

Streletska Iuliia

Executive, Operations Manager

Полная занятость.

Дата рождения:
8 сентября 1974 (43 года)

Контактная информация

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Опыт работы

Operations Manager

с 07.2012 по 12.2016 (4 года 5 месяцев)
VFS Global, Київ (Public Services)

Operations for Visa Application Centers of the Embassy of Canada (2 centers in Ukraine, global contract), the Embassy of the Netherlands (4 centers, regional contract). Also headed operations for the Embassy of the United Kingdom Visa Application Center, July’12 – Feb’14.
All aspects of operations: Service Level Agreements (SLAs), financials, contracts, biddings, audits, projects, quality and security checks, communication with the Embassies, Foreign Offices, information services (call-center/mailings, web-site), biometrics, dealing with outsourced companies.

Country Manager

с 04.2009 по 06.2011 (2 года 2 месяца)
Tender-Service Ukraine, Ltd., (tendery.ua) subsidiary of Tender Service Holding (Austria, tender-service.com), Київ (Public&Commercial Procurement information)

Business start-up: registration of the legal entity, search for office premises, staff enrollment, accountants and solicitors outsourced. Web-site translation and localization into Russian and Ukrainian. On-line platform tests, work with the developer’s offices abroad, ticketing system, CRM, clients and data bases, parsers set up. Call-centre, cold calling, tele-sales scenarios and guidance set-up. Sale budgets, KPIs, communication with 16 company offices. On-line marketing tool (e-marsys), e-commerce, SEO campaigns in GoogleAdwords and Yandex set-up. Tender/State Procurement legislation/procedures/laws of Ukraine and Europe, general knowledge of world-wide practices in procurement. Outsourcing for the offices abroad, transfer of an office from Britain to Ukraine, outsourcing of database operators for Britain, Spain and Greece.

Commercial Director

с 10.2007 по 01.2009 (1 год 3 месяца)
Klimasan Ukraine, Ltd. (metalfrio.com.br, formerly klimasan.com.tr), Київ (cooling and freezing commercial equipment)

B2B sales, tenders/bidding and supplying for the largest FMCG producers, key accounts, imports, marketing, exhibitions, extensive business travelling.


MIM Kyiv Business School

Management, Київ

Высшее, с 01.2008 по 02.2010 (2 года 1 месяц)

MBA Executive

Kharkiv State University

English and French Interpreting / Translatinos, Kharkiv

Высшее, с 08.1992 по 06.1997 (4 года 10 месяцев)

English / French Interpreter, Master

Дополнительное образование

  • Trainings: Sales, Tele-Marketing, Telephone Sales&Cold-Calling, State Procurement and Tenders, Imports/Exports, Presentations (2000-2016)

Знание языков

  • Английский — эксперт

Дополнительная информация

Trainings: Sales, Tele-Marketing, Telephone Sales&Cold-Calling, State Procurement and Tenders, Imports/Exports, Oral &Presentation Skills, ISO 9001, 14001, 18001, 27001, Etiquette & Protocol, Intercultural Relations
Languages: Russian and Ukrainian (native), English (professional), French (to be brushed up)
Foreign passport: available, valid
Available for relocation and/or business travelling
Driving license: available
No criminal records. No negative credit records

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