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Резюме від 21 січня 2019

Zots Andriy

Support Engineer

Повна зайнятість, неповна зайнятість, дистанційна робота.

Вік:
32 роки
Місто:
Київ

Контактна інформація

Шукач вказав телефон, адресу та ел. пошту.

Щоб відкрити контакти, увійдіть як роботодавець або зареєструйтеся.


Освіта

Национальный Авиационный Университет

Компьютерные Системы, Киев
Вища, з 09.2004 по 03.2012 (7 років 6 місяців)

Шифрование "чёрных ящиков"


Додаткова освіта

ITIL/ITSM (Инком) (2010, 6 месяцев)


Знання мов

  • Англійська — вільно
  • Українська — вільно
  • Російська — вільно
  • Німецька — початковий

Додаткова інформація

Andrew Zots 23.12.1986

________
skype: andres.zots
https://www.linkedin.com/in/andrew-part-b6367817


__________
My Goal:

Keep in touch with the heart of modern technologies:
Improve all my skills, share my knowledge and experience to make "things" smarter!


__________
Experience:

02.2018 - 07.2018 Codeminders (codeminders.com, digamma.ai)
Support Engineer/ QA Engineer

* Tune up of support process
* Salesforce engineering
* "Black Box" testing

02.2015 – 12.2016 Luxoft (www.luxoft.ru, Top-Tier Investment Bank);
Technical Support Engineer (CRM system support):

* L3 - in-depth analysis of critical user issues;
* UAT, QA and PROD deployments coordination;
* Prepare detailed reports/diagrams/charts to present information to product owners; run conferences; initiate fixes and changes to improve product quality basing on customer's point of view, control their deployment, track positive/negative influence.
* Developed and implemented processes based on ITIL conceptions aimed at decreasing of complaints inflow and working process automation;
* Take part in testing process on UAT and QA;
* Keep local knowledge bases up-to-date.


07.2010 - 08.2014 EPAM Systems (www.epam.com, Investment Bank):
System Analyst (shift-lead):

* financial instruments L3 support;
* in-depth analysis of critical user issues;
* system health monitoring and tune up;
* solving access issues;
* load-balancing and synchronization of the cluster;
* regular complexed reporting and KPI calculations.

Release Manager:
* responsible for the production deployment process;

12.2008 - 03.2010 SysIQ Ukraine (astound.com);
Support Engineer:

* 24/7 (on shifts) support of Java clusters, issue tracking, analytics and communication with customers;
* System monitoring and update (issue tracking, escalation process, staging/production deployment process etc.);
* Monitor customers' queries (mail, phone, HD, etc.);
* Improve new features and bug tracking in CRM and KB systems;
* Cooperation with QA and dev team.


03.2007 - 09.2008 CommerceLab (IMU):
Senior Customer Support Specialist:

* ensure call-center/help-desk workability (90 operators + outsoursing).
* Keep online CS resources (Members' Area, Confirmation mail/page, customers KB) up to date, analyze statistics.


__________
Skills and knowledges:

·Good knowledge of OS Windows, WindowsServer Family;
·Advanced Linux/UNIX user;
·Excellent hardware knowledge (x86/x64);
·Understanding of networking technologies;
·Experienced in ITIL/ITSM methodology:
·HP ServiceCenter, Atlassian Jira/Confluence, CRM systems;
·CI, Git, Jenkins, SVN;
·Monitoring: Zabbix, Nagios, Nimbus, etc;
·Experienced in writing project documentation and productivity reports.
·Basic SQL
·Good understanding of software testing process;
·Experienced in IT security and Web-security;
·Basic knowledge of Finance Instruments (different financial tools, risk calculators, etc.);
·Experience in billing.

__________
Hobbies:

Healthy Lifestyle, Fishing, Chess, Photograpy;
Probability Theory, Mathematics, Astrophysics, Astronomy.

__________
About myself:

Goal-oriented, decisive, self-motivated,
polite and punctual team-player.


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