Резюме от 19 января 2017

Zuienko Maksim

Software QA Engineer

Полная занятость.

Дата рождения:
6 февраля 1988 (28 лет)
Город:
Киев


Контактная информация

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Опыт работы

Head of Service Desk

с 08.2014 по наст. время (2 года 5 месяцев)
AT "Delta Bank", Kyiv (Bank)

- Management of ITIL processes, incident/request/issues resolution;
- Coordination of incidents with a high impact on the organization;
- Monitoring compliance with SLA;
- Employee motivation assessment;
- Writing department reports;
- Cooperation with other departments.

Chief Specialist of Service Desk

с 09.2012 по 08.2014 (1 год 11 месяцев)
AT "Delta Bank", Kyiv (Bank)

- Interviewing candidates for the position of the operator;
- Supervising new employees during their training and trial period;
- Scheduling the work of specialists;
- Resolution of nonstandard tickets/issues/questions;
- Call operators quality assessment;
- Assessment of the quality of conversation operators.

Service desk technical specialist

с 07.2010 по 09.2012 (2 года 2 месяца)
AT "Delta Bank", Kyiv (Bank)

- Providing technical support for internal customers (database Lotus
Notes, CashDesk, B2, CIA, IS-callcenter, customer setup Lotus
Notes);
- Providing support for external customers (legal entities) on issues
regardingClient-Bank (iFobs), salary project (Outlook certificates
maintenance);
- Providing support for external customers (individuals) on internet
banking issues;
- Fixing activity reports and setting goals for the 2nd line support in CA
Service Desk Manager;
- Processing requests on portal CA Service Desk Manager.


Образование

The Taras Shevchenko National University of Kyiv

Social computering, Department of cybernetics., Kyiv

Высшее, с 09.2009 по 07.2010 (10 месяцев)

The Taras Shevchenko National University of Kyiv

Social computering, Department of cybernetics., Kyiv

Неоконченное высшее, с 09.2005 по 08.2009 (3 года 11 месяцев)


Дополнительное образование

  • QaTestLab (2016, 1 month)

Профессиональные и другие навыки

  • Навыки работы с компьютером
    Hand-on experience in testing of web-based software applications, mobile apps and Windows applications.
    Experience in different types of testing: black box, gray box, usability, functional, Ad-hoc, regression, GUI testing, smoke.
    Experience in validation and verification of technical documentation.
    Good skills in test cases writing and bug reporting.
    Good understanding the role of the QA Team in Software Development Life Cycle.
    Ability to learn new technologies and challenging concepts quickly and implement them.
    Ability to handle a great variety of tasks simultaneously.
    Excellent problem solving and decision-making skills.

Знание языков

  • English — средний
  • Ukranian — эксперт

Дополнительная информация

Communicative, stress-resistant, responsible, quick and motivated learner, analytic mindset, teamplayer, devoted to healthy lifestyle.


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