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Резюме от 15 июня 2018

Личные данные скрыты

Этот соискатель решил скрыть свои личные данные и контакты, но ему можно отправить сообщение или предложить вакансию.

Этот соискатель решил скрыть свои личные данные и контакты. Вы можете связаться с ним со страницы https://www.work.ua/resumes/3605706/

Team leader

Полная занятость.

Город:
Киев

Контактная информация

Соискатель скрыл свои личные данные, но вы сможете отправить ему сообщение или предложить вакансию, если откроете контакты.

Чтобы открыть контакты, войдите как работодатель или зарегистрируйтесь.


Дополнительная информация

Bai Sama Junior Sankoh
Boholiubova Street, 5.
Kiev city, Ukraine.
[открыть контакты](см. выше в блоке «контактная информация»)
[+380] [открыть контакты](см. выше в блоке «контактная информация»)

Team Leader
Kiev city, Ukraine.

SUMMARY
Optimistic, Motivated and Experienced/Professional With Years of Sales, customer service, Retention and Account Managing in a fast-paced environment seeking an opportunity in a team-orientated company.

Adept at handling a wide range of contact methods while
accurately documenting customer issues and providing first class service with every interaction.

Presented the portfolio of recycling services strategically to meet unmet customer needs.

Developed proposals, contracts, and pricing for targeted accounts.

Developed and managed channel reach partners to achieve channel goals.

A high level of computer knowledge and proven competency in multitasking enables optimal performance in a challenging
environment.

Experienced in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates.

Strong computer skills in a Windows-based environment and proven
ability to learn unique software.

A confident and effective communicator who receives excellent customer feedback.

WORK EXPERIENCE:

COMPANY - WHITE RHINO INTERNATIONAL MARKETING COMPANY
CITY - KIEV

COMPANY - TIMBER MARKETING COMPANY
CITY - KIEV

COMPANY - FINANCE COMPANY
CITY - KIEV


KEY COMPETENCIES:
verbal and written communication skills
listening skills
problem analysis and problem solving
customer service orientation
organizational skills
attention to detail
judgment
adaptability
team work
stress tolerance
resilience
persuasiveness
negotiation skills
high energy level
account managing
critical thinking
strategic planning
marketing

RESPONSIBILITIES:
Answer calls and respond to emails

Handle customer inquiries both telephonically and by email

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Enter new customer information into system

Update existing customer information

Process orders, forms and applications

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls where necessary

Document all call information according to standard operating procedures

Complete call logs

Produce call reports

Strategic Planning

Service Orientation

Account Managing

Team Leader

Leadership

SKILLS:
Accurate, superior written/oral communication and documentation skills.
• Good knowledge of occupational hazards.
• Flexibility, Adaptability, Organizing and Planning skills.
• Computer literate
• Reliable, Critical thinking and Management.


LANGUAGES:
English - Fluent
Russian - Beginner
Ukrainian - Beginner

EDUCATION:
Business Administration and Management
University Of Makeni, Sierra Leone.

Business Administration and Management.
University Of Leeds, England.
Current


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