Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3681870

Знання мов

• Англійська — середній
• Іспанська — початковий

Додаткова інформація

Karina Kovalenko

Date of birth: 12.08.1991
Nationality: Ukrainian
Cell.: [відкрити контакти](див. вище в блоці «контактна інформація»)
e-mail.: [відкрити контакти](див. вище в блоці «контактна інформація»)


Skills:
* experienced working with 1C (7,8 versions), CRM, Opera;
* more than 5 years experience communication with the nature English speakers;
* adaptable, respectful, self – motivated, team worker, organized, stress tolerance;
*good communicator, customer - focused, responsible and patient;
* positive and open to new ideas;
* Fluent English, basic Spanish.


Education

September 2008 – May 2012
National Agricultural University, Ukraine, Forest faculty, forest engineer and landscape gardener
Bachelor degree


Work experience


Guest relations agent, Ritz-Carlton Abu Dhabi : November 2015 – September 2016

I’d like to say that this work was all about care of the guests. From the greeting, to the fond farewell. Hospitality, anticipation of guests needs, work to make our guests feel comfortable and like at home, even far away from home. Do the extra miles to create the memorable stay for our guests.
Results achieved:
* implementation target of wow-stories per month – from the first month of work;
* composed training plan for new attendants, provided training.

And on professional language I had certain responsibilities and description of guest relations agent position. It was:
* supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities
* follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
* welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation
* develop and maintain positive working relationships with others; support team to reach common goals
* perform other reasonable job duties as requested by Supervisors.



Interpreter at dating agency, free lancing : May 2014 – August 2015
Junona agency

* translation correspondence, on-line and in real
* help with composing letters
* attending contests inside the company, find out creative solutions for each competiotion, generate new ideas and innovations.



Office-manager, Personal assistant : July 2013 – December 2014
Profit Way, Ukraine

* implementation of technical maintenance operations of director
* accompany director in a meetings, trips
* participate in meetings, business meetings, negotiations
* collecting materials and information for director
* HR
* individual office orders of director
* analysis of results, work operations, work on improvement projects, strategies.



Cashier: February 2013 – July 2013
COLIN'S, Kropivnitsky city, Ukraine

My first experience with the pre-opening store operations. It was exciting, interesting and creative work!
Responsibilities and daily perfomances:
* prepare store for opening/closing
* organization of work time of salesmen
* assist customers
* administrative work: responsibility of a cash on a shift, fill out cash documentation, preparing cash supporting documentation for encashment, refresh information about promotions.
Making schedule for a team
* merchandising



Crew member, cashier : October 2009 – Jun 2012
McDonald's Ukraine Ltd., Kiev, Ukraine

The best crew of the month after 4 month of work.
1 year work at night shifts as a cashier.
* cashier tasks, administrative work, reports.
* provide hight service to a customers, quickly with the highest quality, follow the standards of a company. Keep up friendly and positive atmosphere.


Additional information:
Sportish and active. Learning English, Spanish.