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Резюме від 14 вересня 2023 PRO

Іванна

Customer service manager, 44 000 грн

Зайнятість:
Повна зайнятість, неповна зайнятість.
Вік:
30 років
Місто проживання:
Львів
Готовий працювати:
Дистанційно, Львів

Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.

Досвід роботи

QA-інженер

з 03.2023 по 06.2023 (3 місяці)
Ericsson, Київ (IT)

Project Description: A web application for mobile communication used by administrators. The application consists of different modules.

Customer: Ericsson Ukraine

Project role: Strong Junior QA Engineer

Responsibilities:
• Activity in all software testing processes in Kanban methodology
• Testing (GUI, functional, sanity, regression, integration, compatibility, use case) of web – applications
• Creating test design, and estimate of test execution
• API testing with Postman, SoapUI
• Logs analysis in internal Ericsson tools (Linux via RDP, event streaming – SDP, open source stream-processing platform – Kafka)
• Support
• Reading low and high-level documentation
• Structural testing of Databases using Maria DB

Tools & Technologies: Confluence, JIRA, Pulse Secure, Kafka, SDP, RDP, SoapUI

QA-інженер

з 01.2023 по 03.2023 (2 місяці)
LG Sonic, Львів (IT)

Single Junior QA Engineer in ‘LG Sonic’ IT company, remote

Project Description: A web application for lake owners developed on WordPress. Got acquainted with the project within 2 weeks. I've tested and written the documentation during the next 1.5 months with positive feedback from the customer.

Customer: Greece

Responsibilities:
• Testing (GUI, functional, exploratory, sanity, regression) of web – applications for owner of the lakes
• Communicated with designer, customer and developers
• Tested and wrote documentation from scratch (guide for lake owners and test case)
• Set up Jira and Confluence for the team

Project Team Size: 5 team members

Tools & Technologies: Confluence, JIRA, db, Clickup, Figma

QA-інженер

з 12.2021 по 03.2023 (1 рік 3 місяці)
Logivations, Львів (IT)

Project Description: Logivations is a Germany product company with full development (hardware and software) providing services in many countries around the world using innovative logistics concepts, AI technologies and solutions combining mathematical algorithms with logistics know-how and experience. Logivations is a web application, the all-in-one logistics solution for 3D-simulation, planning, and optimization of warehouses and any supply chain.

Responsibilities:
• Testing (GUI, functional, exploratory, sanity, regression, integration, compatibility, use case) of two web – applications: 1) camera-based object identification & tracking; 2) labeling, training model and predictions for ML
• System, release testing
• Update customer's documentations using idea intellij and Git (create branches, add changes, commit, pull, push, marge, update, delete)
• Update project, switch between branches, commit, pull, push, run system tests in Docker
• Test cases, test plan creation and update in TestLink, and TestRail
• Logger debug with Python developer
• Prepare product releases
• Defect tracking (JIRA)
• Configure servers
• System configurations, test environment setup
• Team review meeting (organization and presenting)
• Knowledge sharing
• Query running with 'dbeaver-ce' database
• Annotations creating and checking

Project Team Size: 12 - 15 team members.

Community manager

з 07.2017 по 03.2019 (1 рік 8 місяців)
‘Startup Depot’| Incubator & Coworking, Львів (IT)

•1 year and 9-month was presenting of office space and additional services
•Coordinating the reconstruction of an area of 600 square meters
•Maintaining financial and documentary reporting of a grant project from Polish AID
•Organization of ‘IT arena’ event
•Search for staff and interviews
•Experienced in arranging everyday operational activities for an office of 120 people
•Experience in organizing joint events for resident communication
•All duties from the previous place of work as senior office manager

Senior Office Manager

з 02.2017 по 04.2017 (2 місяці)
American IT company “CoreValue Services”, Львів (IT)

•Maintaining internal attendance system
•Organizing and leading on-board process for new employees, adaptation
•Informing company employees about the changes, procedures
•Managed full office lifecycle (coordinated supplies, cooperated with vendors, supervised service staff)
•Recording office expenditure and managing the budget
•Improved administrative procedures (reception workflow, corporate discounts)
•Keeping in- and outgoing documentation
•Supported business trip procedures
•Arranging clients’ visits
•Holding of inner corporate events and parties
•Experienced in arranging everyday operational activities for an office of 50-150 people.
•Ability to solve logistic and supply tasks.
•Proactive and preventive approach.

Personal Executive Assistant

з 07.2015 по 09.2016 (1 рік 2 місяці)
English school ‘Speak’, Львів (Освіта, наука)

•Liaising with clients, partners, and internal teams.
•Document preparation and management.
•Managed local corporate events
•I was a secret student in the selection of teachers at the school 'Speak'
•Worked with social networks, CRM, Trello, Google drive

Освіта

Lviv National University of Ivan Franko

Physical. specialization – ‘Experimental physics’, Львів
Вища, з 2010 по 2016 (5 років 9 місяців)

ACHIEVEMENT
Was awarded the 4388 ₴ Regional State Administration award for outstanding academic achievement among students of higher educational institutions III-IV accreditation levels in 2014.

Додаткова освіта та сертифікати

Lviv Bisuness Club, ‘Secrets identify the needs and requests of customers’

2016, 1 day

Lviv Bisuness Club, ‘Successful marketing in social networks. How to sell through facebook’

2016, 1 day

Online course from Orest Zub: ‘How to earn online in crisis’, ‘Consumer Protection’, ‘Time management’

2014 – 2015

HTML & CSS

October 2021
Сертифікат

Знання і навички

MS Excel MS Word MS Office Internet User MS PowerPoint Management skills PDF Supply Management Strategic planning

Знання мов

  • Англійська — вище середнього
  • Українська — вільно

Додаткова інформація

SUMMARY OF QUALIFICATIONS
Hello,
I am Ivanna.
My level of English is Upper-Intermediate.

I have up to 2 years as a QA Engineer in IT, and 3 years as an administrator/community manager. This experience gives me a fast adaptation and will help to provide high-quality services.
Different tasks, 30% execution, and 70% management are the balance of my workflow. I believe my job is to make sure our customers realize the full value of the product. That means exponential returns, successful digital transformations, and quick time-to-value.

I am a proactive, self-organized, positive team member, and ready for a new challenge.


OTHER WORK EXPERIENCE
•Tutor of physics and mathematics, 2013 – 2016

•Teacher of physics, Sep – Oct 2013.
Secondary school 28, Lviv, Ukraine

•Practice in Ivan Franko National University of Lviv, July 2013.
Training and evaluation practices in admissions to Ivan Franko
National University of Lviv.
Responsibilities: documents review and registration in YEDEBO
applicant.

•Volunteer: riding and salsa instructor, July 2013.
Plast - National Scout Organization of Ukraine

•Recharge mobile accounts, summer 2009

INTERESTS
•Sports: pilates, riding. Latin-American dances: salsa, bachata
•Psychology, Philosophy
•Hand-made, interior design

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