Резюме от 17 февраля 2017 PRO

Ivashchenko Olha

Store Manager, 20 000 грн/мес.

Полная занятость.

Дата рождения:
17 ноября 1978 (38 лет)

Контактная информация

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Опыт работы

Head of Sales Department of Outlet Subdivision

с 03.2016 по наст. время (11 месяцев)
One Group, Киев (Retail Chain (Clothing, Footwear, Accessories))

Worked with the brands: Philipp Plein, Dirk Bikkembergs, CoSTUME NATIONAL, Versace, Liu Jo, Blumarine, LoveMoschino, Victoria Beckham, Iceberg, Paul Smith, John Galliano, Roberto Cavalli, Marni, Vic Matie, Diesel and others.
Opening boutiques from scratch, team building, development of employee incentive program, training, audit.
Boutiques operational management (25 people under direct supervision) in the luxury, premium, outlet segment, delivering excellent customer service.
Strategic planning and promotion of sales.
Organization of work, coordination, supervision of sales plan execution, compilation of kpi reports.
Analysis of sales structure and customer service quality, preparation of sales budgets, daily analysis of personnel effectiveness.
Marketing – development, introduction, execution and supervision of marketing plans for sales increase.
Personal work with key VIP clients.
Supervision of compliance with corporate standards by stylists-consultants, supervision of order in the sales areas: correct design of a sales area, merchandise layout, presentation.
Growth of own client database, search and attraction of new clients.
Opened the Luxury Shopping Club from scratch in an outlet segment (1000 m2).
Formed a strong, target-driven team (training, coaching, motivation).
Increased sales by 80% within a short term.

Purchasing Specialist

с 02.2015 по 03.2016 (1 год 1 месяц)
Metro Cash & Carry Ukraine, Киев (Retail Chain (Clothing, Footwear, Accessories))

Development of a sales strategy and its further implementation, strategic and current analysis of profitability/efficiency.
Analytics and planning of sales.
Marketing – planning, drawing up, organizing, and supervision of promotional activities.
Search for new suppliers, planning and launch of new brands to the market, selection of collection (models, size chart) of male/female clothing.
Work with foreign partners, participation in negotiations with potential partners, control of deadlines for execution of concluded contracts, specifications processing.
Logistics – trade flow management (supplier-warehouse-store), provision of optimal quantity and range of goods.
Pricing based on marginal profit, introduction of goods into the system, reestimation, mark down of goods, competitors’ pricing policy monitoring.
Merchandising – supervision/training, window dressing, locations design.
Launched 2 “Shafa” projects into operation – Shop in shop (02.2015 – Kyiv, 10.2015 Chernivtsi).

Store Manager

с 06.2014 по 01.2015 (7 месяцев)
Kira Plastinina, Киев (Retail Chain (Clothing, Footwear, Accessories))

Store’s human resources management (training, motivation, goal setting, performance supervision), creation and maintenance of a positive atmosphere, competitive spirit and motivation to improve work results of the company's sales personnel.
Organization, planning and coordination of store’s operations, maintenance of all respective permits and other documents.
Execution of store’s planned indicators.
Analytics of sales results, planning of sales and customer service quality.
Development and execution of measures to improve the quality of sales process, to increase the sales level and the level of service.
Formed an ambitious team. Result – growth of sales by 90% within the short term.

Director of a Multibrand Boutique

с 07.2011 по 05.2014 (2 года 10 месяцев)
DEPSTOR/MYTREND, Донецк (Retail Chain (Clothing, Footwear, Accessories))

Worked with brands: Barbour, Scotch & Soda, Guess, Replay, Fracomina, Diesel and others.
Provision of the required profitability of the company and maximum satisfaction of customers’ needs in accordance with the company's mission through efficient provision of smooth boutique’s operation.
Daily monitoring of store performance indicators, analysis of sales results and customer service quality.
Organization and management of personnel performance (up to 15 people), personnel recruitment/training, audit, trainings, organization of employees work based on standards adopted by the company, promotion of professional level of employees.
Supervision of performance of functional responsibilities and instructions by personnel, control of compliance with customer service standards.
Marketing – supervision of promotional activities in the store, supervision of activity of contractors’ employees that carry out works or render services on the store’s territory, issuing and obtaining permits, required for the store’s operation.
Merchandising – supervision of correct layout, display, presentation of goods.
Provision of commodity stocks and supplies records, safety of property, routine inventory of leftover stock.
Salary accounting, bonus payments based on KPI.
Reengineering of company’s business processes. Result – growth of sales by 120% within the shortest term.

Boutique Director

с 03.2009 по 01.2013 (3 года 10 месяцев)
Pierre Cardin, Донецк (Retail Chain (Clothing, Footwear, Accessories))

Worked with brands: Balmain, Emporio Armani AJ, Calvin Klein, McGregor, Gianmarco Lorenzi,Pakerson, Ballin, Sergio Rossi, Etro, Loriblu, Baldinini, Moncler, Pollini.
Opening boutique from scratch.
Strategic planning of the store’s promotion.
Organization and management of personnel work (up to10 people), interviewing, team selection/building, supervision of performance of functional responsibilities and instructions by the personnel, control over compliance with customer service standards.
Generation of assortment and retail prices, pricing, inventory management, goods availability supervision.
Logistics – conclusion of contracts with suppliers, supply control.
Work with claims, customer returns, resolution of conflict situations in the sales area, buyers’ complaints, examination of goods in the state bodies, etc.
Physical inventory taking/supervision, documentation maintenance, drawing up reports, accounting of salary, premiums, bonuses.

Sales Manager

с 06.2007 по 02.2009 (1 год 8 месяцев)
Empire of Fur, Донецк (Retail Chain)

Worked with brands: Italian auction furs, cashmere products Loro Piana, Dolce& Gabbana, Gucci, Foce, Fendi, Ermenegildo Zegna, Salvatore Ferragamo, Fendi, Gianfranco Ferre and others.

Store Administrator

с 03.2003 по 06.2007 (4 года 3 месяца)
Ekolas, Донецк (Retail Chain (Footwear, Accessories))

Retail sale of footwear and accessories in the premium, middle-up, bridge segments.


Donetsk Institute for Social Education

Primary training, practical psychology – specialist, Донецк

Высшее, с 09.2000 по 09.2005 (5 лет)

Дополнительное образование

  • Business Constructor – Building of a Sales Department (2016)
  • Coaching, staff promotion (2015)
  • Objectives Management (2014)
  • Time-management: Flexible methods (2010)
  • Consultative sales Speak Up (2008)

Дополнительная информация

Key Information:
Experience in opening boutiques from scratch.
Successful management experience, over 10 years in retail sector, in luxury, premium, middle-up, outlet segments.
Sales increase within a short time, sales strategic planning.
Reengineering of company’s business processes.
Marketing – development, introduction, execution and supervision of marketing plans for sales increase.
Human resources management: recruitment, training, motivation, audit.

About me:
High self-organization, high efficiency, proactivity, dynamism, leadership skills, charisma, results orientation (ability to achieve the set goals), high energy, strong interpersonal skills, insistence on high standards, responsibility, willing to business travel, willing to grow professionally.

Russian – native
Ukrainian – fluent
English – basic (in the process of learning, upgrade)

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