Резюме от 17 сентября 2017

Мамонов Александр Александрович

Customer Care Representative, 18 000 грн/мес.

Полная занятость.

Дата рождения:
21 мая 1991 (26 лет)
Город:
Киев


Контактная информация

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Опыт работы

Sales Lead/Quality Control Manager

с 01.2015 по наст. время (2 года 8 месяцев)
US Writing Services, Киев (Academic writing services for English speaking customers)

-Communication with loyal customers;
-Quality Control of employees (Grammar, Lexis, overall attitude in communication);
-Training for newcomers;
-Providing ideas on company development, optimization of the workflow, verifying usability of company's websites.

Customer Support Representative

с 08.2013 по 01.2015 (1 год 5 месяцев)
US Writing Services, Киев (Academic writing services for English speaking customers)

-Communication with customers over the phone, in live chat, mailing system;
-Resolving cases of variable complexity.

Sales Manager

с 05.2011 по 08.2013 (2 года 3 месяца)
Duologic Management, Киев (IT, investments)

Communication over the phone with English native speakers in order to provide them with information on investment opportunities our company used to deal with.


Образование

National Aviation University

Translation and Interpretation, Киев

Высшее, с 09.2008 по 06.2013 (4 года 9 месяцев)

Specialist's degree in Linguistics, English translation and interpretation.


Профессиональные и другие навыки

  • Навыки работы с компьютером
    - Confident PC and Internet user;
  • Worked with numerous CRM, Asterisk (5 лет опыта)
    Эксперт, использую в настоящее время.

Знание языков

  • Английский — эксперт
  • Русский — эксперт
  • Украинский — эксперт

Дополнительная информация

Advanced knowledge of English
Great communication skills
Ability to learn real fast
Will to work much and efficiently
Great experience in customer care and staff quality control

I've been studying English since the time I remember myself and I speak English pretty much everyday.
Outside the office I am a travel photographer and a travel blogger.
I do posts for English speakers only, so I use language on the regular basis.
Therefore positions that require proper communication attitude, skills and excellent knowledge of the language will be considered immediately. I am extremely interested in creative positions, and those that require negotiations and constant communication with customers.

IMPORTANT NOTE: I kindly ask NOT TO bother regarding job offers in SALES and SOLICITATION, COLD CALLS, etc and NIGHT SHIFTS in any amount.

Thank you in advance.


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