Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/3863544

Додаткова інформація

Ruslan Dolbaya
Kiev
skype:drusso98
phone: (038)0933604093
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Qualifications Summary

Extensive experience in Information Systems
Well organized and experienced in all aspects of large and small scaled projects
Dedicated, conscientious, detailed oriented, and committed to excellent customer service and satisfaction
Determined to do well my job and have a successful career, as well as to make the company I work for more competitive.
Possesses good oral and written communications skills
Significant experience in developing successful sales organizations
Experience in sales in the fields of IT, Telecom, software, graphic design, web solutions.

Professional Experience

Sales Manager / Customer Support
·New Market Expansion
·Sales Revenue Forecasting
·Strategic Market Research & Planning
·Experience with sales of outsourced software development services and outstaffing solutions
·Consulted new clients about products, discounts, payment options etc.
·Consulted with third party vendors to achieve goals
·Ensured that each customer receives outstanding service by providing a friendly environment
·Provided customer support via chat, phone and e'mails
·Addressing escalation calls with the clients whenever there are some concerns
·Increased the Market Share and meet the revenue goals of the company

Director/Manager
Managing the entire staff of the restaurant and coordinating their work
Responsible for increasing the business of the restaurant
Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly
Set budgets and execute plans for department sales, product purchase and staff development
Coordinating and managing the entire operation of restaurant by scheduling shifts
Provide customer support by resolving their complaints about service or food quality
Recruiting, training and motivating staff
Maintain high standard quality hygiene, health and safety
Interaction with inspection organizations
Marketing: Plan local and regional advertising schedule, according to seasonal trends. Maintain contact with network of press and influencers for event publicity and reviews. Also responsible for social media networks and promotions.

Grain Merchandiser / Purchasing Agent
Developed and maintain loyal customer base including farm producers, grain elevators.
Negotiated, developed and oversee day to day operations of two put-thru agreements.
Expanded farmer origination and increased trading opportunities in both areas.
Responsible for grain logistics, both truck and rail
Assist in the training of new traders
Directed grain merchandising activities for feed and freight company
Verified and posted receipts and resolved discrepancies
Coordinate freight and transportation. Conduct market trend, market share, and competitor analysis to develop grain origination marketing plans
Responsible for buying and selling grains such as wheat, corn, beans or barley and can also work as a broker for other grain buyers and sellers
Evaluate foreign and domestic grain suppliers based on product quality, price, customer service, reputation, location of distribution centers and distribution capacity

Systems Programmer/ Project Manager
Design and implement IT Infrastructure global solutions fully integrated within the following areas: Call/Problem Management, Change Management, Asset/Inventory Management and Request Management.
Design and implement business infrastructure problem/call/inventory/knowledge management solutions for Human Resources, Finance, and Applications support. Restore business critical problem / call data. Creating knowledgebase Database for HP Service Desk using Lotus Script, Java script, VB script
Manipulating, cleansing & processing data using MS Excel, MS Access, MS SQL and Oracle. Responsible for loading, extracting and validation of client data. Analyzing raw data, drawing conclusions & developing recommendations. Writing T-SQL scripts to manipulate data for data loads and extracts.
Design and generate monthly problem / call metrics used for root cause analysis, SLAs, and billing purposes. IBM Tivoli Storage Manager Implementation. Managing asset lifecycle. Provided visibility and control over critical assets that affect compliance, risk and business performance.

Employment History
TC Global Systems, INC. Miami
05/2015 – 08/2018 Sales Manager / Customer Support

Queen Tea Restaurant, Kiev/Paris
10/2012 - 05/2015 Director/Manager

Gamma Shipping & Co, Ilyichevsk
05/2009 – 09/2012 Grain Merchandiser / Purchasing Agent

Union Bank Of California
04/1999 – 04/2009 Systems Programmer / Project Manager

ABC Consulting Group Los Angeles
02/1997 – 04/1999 IT Sales Manager / Developer

Education
Odessa National University / Economics and Production management (Odessa) 1990-1995
Los Angeles Advanced Computing Institute( Programming) 1997-2000
English fluent (oral and written)