Резюме від 6 листопада 2018 PRO

Тимосевич Наталья Леонидовна

Junior QA Engineer, 12 000 грн

Повна зайнятість.

Вік:
27 років
Місто:
Київ
Готовий до переїзду в:
Житомир

Контактна інформація

Шукач вказав телефон та ел. пошту.

Щоб відкрити контакти, увійдіть як роботодавець або зареєструйтеся.


Досвід роботи

Chief Specialist in Service and Financial Products Development

з 05.2017 по 04.2018 (11 місяців)
City 24, Kyiv (Financial Services)

- Technical configuration of the service;
- Software testing;
- Provide recommendations for software improvements;
- Placement of internal and external commissions for the service;
- Entering details for payment and for checking the service;
- Conduct validation on the service;
- Inclusion of service on terminals;
- Setting up services on the new process Genesis.

Head of Sector Information Customer Service in Platinum Bank

з 06.2016 по 03.2017 (9 місяців)
Platinum Bank, Київ (Bank)

Functional responsibilities
- Work with the team (adaptation, training and support specialists);
- Daily monitoring of performance targets;
- Monitoring and implementation of statistical indicators: SLA, AHT.
- Construction of a weekly schedule of specialists;
- Human Resources Management (recruitment and training);
- Development / improvement of the incentive program;
- Writing scripts conversations and compiling teaching materials;
- Conducting individual and team meetings;
- Work on the quality of calls ad b the junior specialists (listening and evaluation of calls according to the PLN, team and individual listening to conversations and discussion, online listening);
- Preparation of the monthly test.

Additional responsibilities:
- Testing of new processes for the call center:
service activation credit holidays by using IVR;
service activation credit holidays by using Siebel CRM.
- Writing a Check Lists for Regression Testing;
- Holding Regression Testing Siebel CRM;
- Fixing and error description in Jira.

Chief Specialist of informational support of card operations in Platinum Bank

з 08.2013 по 06.2016 (2 роки 10 місяців)
Platinum Bank, Киев (Bank)

An intern to Infopulse in the project Revacom

з 07.2013 по 08.2013 (1 місяць)
Infopulse, Київ (IT)


Освіта

Kyiv National University of Construction and Architecture

Computer Technology in Management and Teachings, Киев
Вища, з 09.2008 по 06.2013 (4 роки 9 місяців)


Додаткова освіта

Software testing course in Infopulse Univer (2017)


Професійні та інші навички

Навички роботи з комп’ютером
Software Programs used in working process:
Siebel CRM, Б2, Mediatel Data Supervizor, MCC Launcher, Credits, UFN Online, Apex, Is-Card, UPC, IFobs Administrator, Jira, Service Manager Console.

Operating Systems:
MS Windows (XP, Vista, Win 7, Win 8) - Installing and administration Windows OS.

Programs:
Microsoft Office (Word, Access, Power Point, Excel, Outlook), Adobe Captivate, Adobe Photoshop, Advego Plagiatus

Learning Management Systems:
Moodle, SharePoint

Languages:
Object Pascal, MySQL (Beginner), HTML (Beginner)


Знання мов

  • Англійська — середній
  • Українська — вільно
  • Російська — вільно

Додаткова інформація

I have a great desire to learn and work in the field of information technologies.
I'm interested in such position as QA engineer.

Personal Qualities
Purposefulness, ability to work as a part of the team, communicativeness, quick learner, punctual, attentive

Hobbies
Traveling, Scrapbooking, Volunteering


Зберегти у відгуки Уже у відгуках

Схожі резюме

Усі схожі резюме


Резюме в категорії

Порівняйте свої вимоги та зарплату з вакансіями інших підприємств: