Резюме от 16 сентября 2018 PRO

Смоленцева Анна

Customer support manager, 15 000 грн

Удаленная работа.

35 лет

Контактная информация

Соискатель указал телефон, адрес и эл. почту.

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Опыт работы

Reservation Manager (remote)

с 06.2017 по 05.2018 (11 месяцев)
Via Travel, Одесса (Tour operator)

- receiving calls
- processing of requests for hotels, transfers and other additional services
- getting information about rates and booking directly in hotels around the world
- booking hotels and transfers and additional services
- work with different booking systems

Administrator of invoices in CRM Zoho (remote)

с 08.2016 по 03.2017 (7 месяцев)
Genio Team, Одесса (Trainings)

- Control of the correctness of filling the information in the database
- Billing in the CRM


с 09.2014 по 06.2017 (2 года 9 месяцев)
Veles Agro, Одесса (Manufacturer of tillers and spare parts)

- Receiving calls
- Execution of orders manager
- Control of the office of life
- Order office supplies, medical supplies


с 06.2014 по 09.2014 (3 месяца)
Hotel "Tucan", Одесса (Accommodations)

- Reception and accommodation
- Control of the maids
- Primary accounting, cash


с 11.2013 по 06.2014 (7 месяцев)
online shop MixCosmetic, Одесса (Cosmetics)

- Product photography and subsequent image processing
- Product design: description and photo layout
- Basics of SEO
- Receiving and ordering online
- Consulting clients on the existing product

The administrator, assistant manager

с 09.2006 по 09.2013 (7 лет)
Skyline Electronics Service Center, Одесса (Repair of computers and peripheral equipment)

-Work With courier services customers
-Work In multiple bases of accounting
-Manage The work of employees: setting targets and check their performance
-Signing and issuance of documentation
-Providing Office needs: office supplies, household. needs
- Communication with customers
-Answer Calls, the redistribution of calls
-Consultations customers for the company's services
- Accounting (Inspection of incoming payments (cash. And b / cash) and their distribution)
-Reception and statement accessories


Odessa National Academy of Refrigeration

Engineer of computer networks and systems, Одесса
Высшее, с 09.2000 по 06.2005 (4 года 9 месяцев)

Дополнительное образование

  • "Shevchenko courses" English (September 2003 - June 2006)
  • IT-academy computer courses. WEB-programming. (October 2015 -. December 2015.)
  • Tourism management courses (May - July 2016)
  • "Institute of Professional Technology" (courses), administrator of the hotel and restaurant (April 2014 - June 2014)
  • Courses of the reservation system Amadeus. www.aviatour-expert.ru (from 6 to 22 September 2017)
  • IELTS certificate (general) - English level – Upper-Intermediate (B2) (June 2018)

Профессиональные и другие навыки

Навыки работы с компьютером
Computer skills, software
Experienced PC user (1C 7.0 and 8.2; MS Office: Word, Exel, Outlook;Google Docs, Internet; B52, CMS-system (Magento), 1C-Bitrix, Prom.ua (administrative panel) Photoshop, Paint, FineReader), Amadeus.
Slack, TravelBox, Zendesk, Groove
Confident practical knowledge of HTML, CSS (HTML5, CSS3).

Знание языков

  • Английский — средний
  • Итальянский — начинающий
  • Арабский — начинающий

Дополнительная информация

Not married, no children.
Hobbies: fitness, languages, knitting, sewing, traveling.
No harmful habits.
The executive, sociable, punctual, friendly, responsible, attentive, organized, energetic.

IELTS certificate (general) - B2

Ready to learn new skills in a short time.

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