Резюме від 22 травня 2018

Kuzova Anastasiia

Secretary (Back, Front Office and Reception), 10 000 грн

Повна зайнятість.

Вік:
31 рік
Місто:
Одеса

Контактна інформація

Шукач вказав телефон та ел. пошту.

Щоб відкрити контакти, увійдіть як роботодавець або зареєструйтеся.


Досвід роботи

F&B Manager

з 09.2015 по нині (3 роки 2 місяці)
Sophia's Restaurant, Fujairah United Arab Emirates (Hospitality)

1) Managing food and beverage operations within budget and to the highest standards.
2) Leading F&B team by attracting, recruiting, training and appraising talented personnel.

As a school Secretary

з 06.2014 по 09.2015 (1 рік 3 місяці)
Maritime College. Odessa National Maritime University, Illyichevsk. Odessa region, Ukraine (Education)

1. Distribute mail and handle correspondence of the office, responding to routine requests for information, word processing and proofing letters and responses.
2. Type, reproduce and distribute notices to staff, students and parents.
3. Act as receptionist, greeting visitors, answering phone calls and providing general information about the school in a pleasant and efficient manner.
4. Register new student, maintain confidential students records.
5. Maintain attendance data for each staff member, recording attendance, and absences. Prepare attendance reports, coordinated with payroll data.
6. Maintain efficient and well-organized electronic and paper data collection including confidential student and personnel files.
7. Arrange appointments and maintain a schedule for Principal Deputy director.
8. Complete all required monthly and year-end reports in a timely fashion.

Front office agent (FO Department)

з 12.2011 по 01.2013 (1 рік 1 місяць)
Fujairah Rotana Resort & Spa, Fujairah United Arab Emirates (Hospitality; Tourism)

1) Providing prompt, efficient and responsive service to all hotel guests, as to achieve a high level of guest satisfaction and standards of service.
2) Being the first point of contact with the guest is to create an unforgettable first impression and project a favorable image of the hotel at all times.
3) Responsible for all systems and procedures connected with Front Desk – check in, check out, cashiering, luggage handling, hotel & city information, guest transfers and guest etiquette and other allied Front Office tasks.

F&B Department

з 04.2008 по 06.2011 (3 роки 2 місяці)
P&O Princess Cruises (USA), USA (Hospitality; Tourism)

1) Responsible for selling and up selling beverages and carrying out promotions on board.
2) Assisting in making special orders arrangements, organizing wine seminars, taking reservations.
3) Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, handle guests’ requests and resolving complaints


Освіта

Odessa National University named by I. I.Mechnikov

Management of Foreign Economic Activity and acquired qualification of an economist-manager, Одесса
Вища, з 09.2003 по 06.2008 (4 роки 9 місяців)


Знання мов

Англійська — просунутий


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