Виталий

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4096619

Знання і навички

Знання мов

Англійська — середній

Додаткова інформація

Summary

•Identifying and pursuing prospective service offering to improve customer satisfaction scores
•Fluent in English: IELTS Overall Band Score 5.5 CEFR Level B2
•Fast learner
•Dedicated team player
•Flexible
•Driver’s license category B

Education

V. N. Karazin Kharkov National University (Kharkov)
End date 1996
Master’s degree in Radio Physics, Semiconductor Electronics

Language skills

English – Upper-Intermediate (IELTS 5.5 / CEFR B2)
I can be interviewed in this language

Courses, Trainings, Certification

Honda S.M.A.R.T. (Kiev)
End date 2008
Interpersonal communication skill is a key factor of productive and efficient sales within a range of routine operations of after-sales Honda dealership department. The course was designed to raise up the customer's satisfaction standards and addressed to the Service Managers of Honda Motor dealership.

International House
End date 2016
IELTS preparation course: Upper Intermediate

British Council
Test date 21/Jan/2017
IELTS General Training: Overall Band Score 5.5 CEFR Level B2
Experience

Sales Representative
Jun 2010 - Apr 2017 (6 years 11 months)
MG Automotive, LLC
Wholesale / Distribution / Import-Export
•Prepared sales contracts.
•Visited clients on-site to give benefit-oriented sales presentations.
•Attended sales training camp and brought best practices back to the company.
•Created and launched new online marketing strategies that resulted in 15% sales increase.
•Increased revenues by 30% within the first year as Sales Representative.
•Built client relationships by acting as the liaison between the customer and sales teams.
•Recommended merchandise to customers based on their needs and preferences.
•Responded to customer questions and requests in a prompt and efficient manner.
•Built relationships with customers to increase likelihood of repeat business.
•Stocked and distributed resources such as samples, promotional or educational materials.

Deputy Director - Project Manager, Technical director, Service Manager
Aug 2007 - Apr 2010 (2 years 9 months)
Aikon-Auto, LLC
Honda Motor dealership
•Directed all phases of Honda Dealership project, from early construction to gaining the project planning goals.
•Determined the range of professional tools and the equipment used in workshop of the service department.
•Negotiated, concluded and followed-up the purchase agreements to provide its accurate execution.
•Coordinated and consulted building contractors on technological design of the dealership service facilities.
•Recruited, motivated and trained all members of the Service/Parts teams
•Implemented a set of comprehensive tracking processes to monitor Honda Dealership in performance.
•Supervised the Service Advisers, Technicians and Support Staff within the service department.
•Oversaw parts, accessories and service sales forecasting, goal setting and performance reporting.
•Prioritized helping customers over completing other routine tasks in the office.
•Consulted with clients after sales and contract signings to resolve problems and to provide outstanding service and warranty policy as ongoing support.
•Developed six executive presentations and reports to facilitate project evaluation and process improvement.
•Managed and coped with every single customer issue or complaint.