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Technical Support Engineer (German, English)

Зайнятість:: Повна зайнятість.
Місто:: Київ

Досвід роботи

Technical Support Engineer. Operations Support.

з 12.2017 по нині (6 років 4 місяці)
IT

- Working in help desk system with requests/incidents
- Action/Solve/Update/Close/Re-assign tickets
- Finding solutions from previous cases using the Knowledge Base
- Responding to client queries, Involve 3rd level
- Providing input for continuous improvement measures

Senior Specialist. Payment Systems Support Division.

з 01.2008 по 08.2017 (9 років 7 місяців)
Bank, Киев (Finance, banking, and insurance)

- Billing support, cash & dispute management, clearing & settlement, fraud & chargeback
- FLM, SLM, ACM outsourcing Automated Teller Machine 400+ (NCR PersonaS SelfServ, Wincor ProCash, cash-in / out) and POS-terminals - - Registration and support e-commerce merchants
- Supporting payment service and online banking operations
- EMV-certification in international payment systems (Visa ADVT, MasterCard M-TIP, Collis, MasterCard PayPass)

Senior Specialist. Business Development Division.

з 12.2006 по 12.2007 (1 рік)
Bank, Киев (Finance, banking, and insurance)

- Was responsible for relationship with Ukrainian processing center
- Was responsible for integration Card Issuing system IS-Card
- Was responsible for support of ATMs network
- Was responsible for developing new procedures and instructions of the division

Senior economist. Acquiring and ATMs Support Division.

з 03.2004 по 06.2006 (2 роки 3 місяці)
Bank, Киев (Finance, banking, and insurance)

FLM, SLM, ACM support more than 400+ ATMs (NCR PersonaS)

Освіта

National University of Economics

Education master of Finance, Киев
Вища, з 1999 по 2004 (4 роки 8 місяців)

Додаткова освіта та сертифікати

Goethe-Institut, B2 Certificate, German Language

2002

BaS Solutions Gmbh (Germany, Munich) Wincor Nixdorf SLM

2014

Finance Monitoring Cources

2006

Знання і навички

Adobe Photoshop CSS HTML CRM MS Access Jira SQL IP (Internet Protocol) MySQL MacOS TCP WordPress Git iOS Битрикс24 MS Visio Joomla! Google OpenCart Google Ads Adobe HCL Notes MS Project SEO MS Visual Studio TestRail Google Analytics API LAN REST API JSON ITIL Sublime Text AngularJS Brackets Google AdSense IBM IS-Card Adobe Muse СС REST SDLC SOAP Xcode

Знання мов

Німецька — середній
Англійська — середній
Польська — початковий

Додаткова інформація

eCommerce and Acquiring Support Specialist with 12 Years experience in Bank sector