Резюме от 23 сентября 2017

Месропян Ани

Account or Business Development Manager (IT or international company), 40 000 грн/мес.

Полная занятость, неполная занятость.

Дата рождения:
24 декабря 1987 (29 лет)
Город:
Киев


Контактная информация

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Опыт работы

Sales Manager

с 09.2016 по 01.2017 (4 месяца)
The St. Regis Maldives Vommuli Resort 5* deluxe, Maldives (Luxury resort on the private island in Maldives)

Business Model: B2B
Markets of responsibility: Russia and CIS (Russian speaking countries)

Main responsibilities:
•Identifying key existing business and prospect accounts in CIS market, building and maintaining business relationships with them.
•Active Sales calling, negotiations and product presentation via phone and Skype call, e-mail correspondence, seminars and product training.
•Promotion of a new opened Resort and the St. Regis brand and achieving the desired positioning of The St. Regis Maldives Resort.
•Execution of familiarization tours for contracted partners and their sub agents, potential accounts.
•Acting on clients and partners complaints, feedback and reporting to appropriate personnel.
•Enhancing profitability, client retention, room sales growth of the Resort and achieving its revenue and occupancy goals.
•Keeping abreast of market trends, preparing and providing analysis and recommendations with respect to the competitor and overall market issues.

Sales Manager (tour manager/ head of destination)

с 09.2011 по 08.2016 (4 года 11 месяцев)
IdrisKa tour, Travel Professional Group, Travel Online, Киев (Tour operator companies)

Business Model: B2B mainly
Destinations of specialization: Maldives, Mexico, South America (Argentina, Brazil, Peru etc.)

Main responsibilities:
•Creating, promoting and selling of tour product.
•Responding to travel agents and clients queries via email, Skype and telephone, travel consultation, providing recommendations.
•Reservation of travel services such as air tickets, transfers, accommodation, excursions, insurance etc.; visa support; making amendments to existing bookings and dealing with cancellations; preparing and sending out e-mail confirmations and travel documents.
•Preparing touristic destination information, tour product description and other useful information for posting on the company’s website, social network and direct mail campaigns.
•Dealing with partners, suppliers, travel agents, tourists and corporate clients.
•Holding of seminars, webinars and training for travel agents as well as organization of familiarization tours.


Образование

Russian State University of Tourism and Service

Specialist in service and tourism, Yerevan, Armenia

Высшее, с 09.2006 по 06.2011 (4 года 9 месяцев)

Higher education, diploma with honors degree


Профессиональные навыки

  • Навыки работы с компьютером
    Advanced computer skills (Word, Excel, PowerPoint, Outlook, Master-tour, Samo-tour)

Знание языков

  • Английский — средний
  • Русский — эксперт
  • Украинский — эксперт

Рекомендации

  • Available upon request. If you need recommendation letters please feel free to contact me
    0979448287

Дополнительная информация

KEY POINTS:

•5 years experience in Sales (Resort in Maldives and tour operators in Ukraine)
•Education in hospitality and tourism field (Diploma with honors degree)
•Language skills: Russian – proficiency, Ukrainian – proficiency, Armenian – native, English – Upper Intermediate (working on its improvement)
•Advanced computer skills (Word, Excel, PowerPoint, Outlook, Master-tour, Samo-tour)
•Other skills and personal qualities: well groomed and presentable, superb written and oral communication skills, selling ability, negotiation and problem solving skills, customer focus, commitment to quality, result-orientation, high level of responsibility and self-organization, independent worker and team player, organizational and managerial skills, a clear vision to accomplish the company goals, ability to learn quickly and adapt to changing environment, diligence, persistence and purposefulness, creative thinking and initiative, perfectionism, passion to lead and a desire to succeed.


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