Резюме от 23 января 2018

Игнатенко Дмитрий Станиславович

IT Manager

Полная занятость.

Дата рождения:
20 ноября 1986 (31 год)

Контактная информация

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Опыт работы

Head of the Department of Monitoring and Maintenance of Information Systems

с 10.2016 по наст. время (1 год 3 месяца)
Ukrtelecom, Днепр (Днепропетровск) (IT services)

Creating a new department: writing regulations, contracts concluding, staff recruiting, budgeting. Management of a team of 7 specialists working in shifts, 24/7. Configuring/administering monitoring systems based on Microsoft SCOM, Nagios, Cacti, Cisco info Center to monitor the availability of all internal IT services of the Company; backups control; execution of the third-line Support functions; work automation (Python); work on ITIL: working through ServiceDesk, managing CMDB, managing the Company's IT services portfolio, monitoring changes in the IT structure, problems management.

Head of Technical Support Department

с 11.2015 по 09.2016 (10 месяцев)
Fartop (ТМ «Apteka №1», «Ekonom Apteka», «Maximum»), Днепр (Днепропетровск) (Distribution)

Management of a department (5 specialists in office: L1, L2, L3, tester + outsource: individuals and legal entities in regions). Serving more than 450 PCs on sites in 13 cities, server park (collocation in 2 cities) + call center (3CX). Work organization, creation of Team, KPI execution, contract work, calculation of Motivation. I reorganized the work of the department, as a result of which the number of qualitatively and in time completed tasks in ServiceDesk rose up to 99%, and the average response time to the help-request was reduced by 2 times; was taken into the management the network of pharmacies "Maximum"; new business-processes were created; the work of the department was aligned with the new Corporate Standards; expenses for funds and communication channels were reduced by 20%; stocktaking were made; created the system of internal electronic document management; created a library of instructions for Tech Support.

Senior System Administrator

с 07.2015 по 10.2015 (3 месяца)
Bayadera Logistic, Днепр (Днепропетровск) (Distribution)

System administration of offices in Kriviy Rig and Dnipropetrovsk: 50 PC + server park (5 physical servers WS 2008, including 8 virtual and 1 CentOS), about 100 users.

Administrator of IT group

с 03.2012 по 02.2015 (2 года 11 месяцев)
SAV-Distribution (ТМ «Foxtrot»), Кривой Рог (Distribution)

Performed functions of deputy chief of the IT department of the region - managing a team of system administrators in the cities of Kriviy Rig, Dnipropetrovsk, Zaporizhzhia and Kremenchug. Started to work in ServiceDesk; delegation of tasks between specialists (setting and monitoring of their implementation); planning of IT development in the region; drafting of contracts, acts; budgeting; recruitment.


«European University»

IT, Кривой Рог

Высшее, с 09.2003 по 06.2008 (4 года 9 месяцев)

Engineer-programmer, specialist

Дополнительное образование

  • Akcent Profi ITIL v.3 OPERATIONAL SUPPORT AND ANALYSIS: Service Support (2017)
  • i-klass ITIL V3 Foundation: Basics of ITIL for IT Service Management (2017)

Знание языков

  • Английский — эксперт

Дополнительная информация

- management of a distributed IT team;
- system administration, incl. WindowsServer 2000/2003/2008/2012, Linux-like systems;
- programming: C#, C, Python, SQL, web (HTML5, CSS3, PHP, JavaScript, different CMS: Joomla, Wordpress, OpenCart).

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