Резюме від 27 серпня 2018

Raj Gautam Kumar

General manager

Повна зайнятість.

Вік:
31 рік
Місто:
Київ

Контактна інформація

Шукач вказав телефон, адресу та ел. пошту.

Щоб відкрити контакти, увійдіть як роботодавець або зареєструйтеся.


Досвід роботи

General Manager

з 06.2017 по 05.2018 (11 місяців)
Oravel Stays Pvt. Ltd., DEHRADUN (Hotel Operations)

Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives.
Reviews analyses of activities, costs, operations and forecast data to determine department or division progress toward stated goals and objectives.
Confers with the chief administrative officer and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
Develops, reviews, updates and implements business strategic planning, including sales, financial performance and new product development.
Oversees manufacturing and materials departments to review production and operating reports and resolve operational, manufacturing and facility problems to ensure minimum costs and prevent operational delays and to meet future growth.
Oversees key projects, processes and performance reports, data and analysis.
Reviews and supports engineering and sales to oversee design concepts with fundamental or new technology used for new or existing products or improvement to provide cost reduction, safety, customer requirements and market growth.
Reviews operations and plans to meet requirements for sales planning and to ascertain manufacturing or outsourcing requirements to develop new markets.
Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures.

Operation Manager/ Front Office Manager

з 06.2016 по 06.2017 (1 рік)
Paatlidun Safari Lodge, Uttrakhand (Safari Lodge Operation Manager)

Consistently offer professional, friendly and engaging service. Creating excellent wildlife experience for all guests during the stay.
Timely organising training courses for the department and entire lodge staff for better understanding of the wildlife and wildlife lodge concept as per the company policies.
Managing the effective P&L of the property and maintaining a effective profit margin.
In Charge of Revenue for the hotel, marketing Plans and End of Month Reporting.
Utilized and maximized new technology, redirecting declining revenue to positive RPI and RevPar growth, while increasing client system satisfaction.
Directed rate and inventory strategies at hotel. Employed demand-pricing principles to drive rate and occupancy, resulting in increased revenues.

Won the best Honeymooners Paradise award for the property in 2016, for maintaining the top ten position on Tripadvisor through excellent guest relations.
Lead and manage all aspects of the Front Office department and ensure all service standards are followed.
Regularly maintain room required room inventory with proper channel management.
Closely establishing the coordination with sales team to achieve the set budget by the management.
Handle guest concerns and react quickly, logging and notifying proper areas.

Front Office Manager

з 06.2015 по 05.2016 (11 місяців)
Infraline Technologies Pvt. Ltd., Noida (tech Solution company handled their Admin operations)

Directly supervises all front office personnel and ensures proper completion of all front office duties.
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
To lead the Front office team towards achieving the highest standards of client services.
Monitor front office personnel to ensure clients receive prompt, cordial attention and personal recognition
Compile statistics for front office and provide reports relating to that area
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of self and colleagues at front Office.
Coordinate with contact Centre & pan India head Front Department head according to protocol.
Prepare all weekly and monthly reports
Delegate duties & responsibilities to Front Department team
Ensure all monetary transaction are conducted & consulted according as per protocol
Coordinate with accounts department on all monetary transactions, quotations, receipts,
Ensuring targets for Front Department are met.

Duty Manager

з 05.2014 по 06.2015 (1 рік 1 місяць)
Indian Hotel Company Limited, The Gateway Resort Damdama Lake, Gurgaon (Hotel, Resort)

Worked as the preopening Duty Manager in The Gateway Resort, Damdama Lake by Taj.
Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
Focusing on providing excellent luxurious experience by being guests oriented and keeping an eye for details for every guests needs.
Constantly being focused on departmental budget and revenue generation.
In charge for handling CFS (Customer Feedback System) creating new case and closing the existing cases.
Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
Being responsible for converting every foot fall into sure shot business for the hotel.
Answering guest’s inquiries handles complaints and attends to the needs of the guests.
Promotes and maintains good public relations, motivates and maintains good staff relations.
Follows up in credit check report, liaise with credit manager.
Delivering friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To supervise, train and motivate others, with the key aim of retaining and attracting new business opportunities.
Maintaining effective communication, at all times, among the team, hotel manager and night manager.


Освіта

Institute of Hotel Management, Mumbai

Hotel Management, Mumbai
Вища, з 07.2006 по 06.2009 (2 роки 11 місяців)

I have received the Bachelor's of Hotel Management, from Indira Gandhi National Open University, India.


Додаткова освіта

Hyatt Regeny. New Delhi, India, Industrial Training (2007, 6 months)


Професійні та інші навички

  • Навички роботи з комп’ютером
    Proficiency in MS Excel, MS Office, MS PowerPoint, adobe Photoshop, HTML.
    Knowledge of different hotel operating software such as PMS Showman, WINHMS, IDS Fortune Next 2.0, Opera, etc.
  • Hotel Operations (9 років досвіду)
    Просунутий, використовую в даний час.
  • P&L (2 роки досвіду)
    Просунутий, використовую в даний час.
  • Front Office (9 років досвіду)
    Просунутий, використовую в даний час.
  • Sales Acumen (9 років досвіду)
    Просунутий, використовую в даний час.
  • Reservations (6 років досвіду)
    Просунутий, використовую в даний час.

Знання мов

  • Англійська — просунутий
  • Українська — середній
  • Російська — початковий
  • Хінді — просунутий

Додаткова інформація

Seeking a challenging opportunity, to capture more experience and professional skills. To reach total client satisfaction by using the most updated methods and effective management techniques.
An assertive executive with outstanding interpersonal communications and people management skills. A self motivated individual with a constant drive for mutual growth. Highly ambitious, goal oriented and a good team player.


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