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Резюме від 29 серпня 2018

Бассак Вероника Александровна

Customer support representative, 15 000 грн

Повна зайнятість, неповна зайнятість, дистанційна робота.

Вік:
23 роки
Місто:
Київ

Контактна інформація

Шукач вказав ел. пошту.

Щоб відкрити контакти, увійдіть як роботодавець або зареєструйтеся.


Додаткова інформація


Experience
Jun 2016 - Sep 2016
Position: Receptionist at Scotiabank
Duties: consulting / audit. Greeting clients, directing to the appropriate personnel; answering incoming telephone calls; performing daily mailroom duties and ensuring all documents and deliveries reach internal employees.
Jun 2012 - Sep 2012
Position: Tutor at Ukrainian Canadian School Board
Duties: planning, preparing and delivering lessons to a range of classes and age groups; preparing and setting tests, examination papers and exercises; translating.
Feb 2017 – July 2018
Position: Customer Care Agent/ Sales Agent in Quality Assurance Team at Wentrum (an outsourcing company that works on foreign markets)
Duties: assisting clients over the phone and in chats, negotiating prices and selling products and extras, monitoring risk management activities, authorizing the documents (CC, ID, PP receipts, bank statements), working to KPI’s targets, arranging trainings, meetings, team building meetings.
Education
Kyiv National Linguistic University
Bachelor of Philology, Faculty of Germanic Philology
Lubny School #6 specializing in foreign languages (Lubny)
End date 2013
Language skills: English – advanced, German - lower intermediate, Ukrainian and Russian - fluent
PC skills: active user of MS Office (Word, Excel, Power Point, Access), high-ranked Internet skills
(Chrome, Safari, Opera, Mozilla Firefox) and email (Outlook Express). Advanced user of Windows.
Personal skills: analytical mind, responsible, capable of learning fast, ambitioned, highly
motivated and mostly interested in acquiring new professional skills.
Personal interests and hobbies: fashion, beauty, modern art, literature, design, up-to-date
technologies, sports (basketball), volunteer activities.


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