Резюме от 16 сентября 2018 PRO

Khomenko Victoria

Assistant director, office manager, administrator, 15 000 грн

Полная занятость.

Возраст:
27 лет
Город:
Киев

Контактная информация

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Опыт работы

Supervisor with partial fulfillment of duties of the assistant of manager

с 02.2015 по наст. время (3 года 7 месяцев)
Hotel ''Ramada Encore Kiev'', Київ (Hotel and restaurant business)

- making different standards and rules inside department and control of adhering of this standards
- providing and maintaining good work conditions for the staff
- planning staff amount and controlling of quality of their work
- planning repairing and cleaning works
- making and maintaining relationships between departments
- controlling of saving property and equipment in good condition
- making all purchasing on time
- dress code control and time management
- participating in meetings
- providing trainings for newcomers, maintaining high quality of discipline and courtesy between staff and toward clients

Receptionist/administrator

с 11.2013 по 12.2014 (1 год 1 месяц)
Hotel “Yavir”, Полтава (Hotel and restaurant business)

- bookings
- check-in/check-out procedure
- making payments and reports
- providing information about hotel and its services by phone or face-to-face
- maintaining hotel standards and customer service
- maintaining quality of stuff work
- solving complains and other non-standard or emergency situations
- working with office equipment and POS-terminal
- providing invoices and receipts


Образование

Poltava University of Economics and Trade

Specialist of hotel and restaurant business, Полтава
Высшее, с 09.2008 по 06.2013 (4 года 9 месяцев)


Дополнительное образование

  • English language courses “Michael Gott International” (2013 (certificate))
  • Language school “ELT”, English language (2014-2015; continuing now as a private English lessons)
  • Red Cross Training course on First Aid (2018 (certificate))

Профессиональные и другие навыки

Навыки работы с компьютером
- Microsoft Office programs
- OS Windows
- Skype, Hangouts
- Hotel management programs: “Opera”; “1C:Hotel”; partly “Parus” and “Edelveis”
- Social networks
- Internet


Знание языков

Английский — средний


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