Alastair

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5308707

Досвід роботи

Customer Solutions Team Lead

з 04.2018 по 02.2019 (10 місяців)
Wix.com, Tel Aviv (Website Creating and Small Business Solutions)

- Managing a team of CS agents, including multiple Product Support Leads (previous role)
- Responsible for their guidance, personal and professional growth
- Aligning my team with overall department and company goals
- Overseeing department projects outside of my team
- Communicating with other Team Leads from San Francisco, Miami, and Kyiv offices

Customer Solutions Product Support Lead

з 01.2017 по 04.2018 (1 рік 3 місяці)
Wix.com, Tel Aviv (Website Creating and Small Business Solutions)

- Personally responsible for the quality of certain Wix products
- Managing a team of specialists from Tel Aviv, San Francisco, and Miami
- Coordinating and managing projects related to improving these products
- Communicating with users about their issues with these products
- Monitoring and training less specialised agents in these products
- Communicating with Product, R&D, and QA teams about issues and new features for these products
- Presenting to C-level management about the issues of these products
- Helping to build a new CS office in Kyiv through training and mentoring new agents there (both in person and remotely)

Customer Solutions Billing Specialist

з 08.2015 по 12.2016 (1 рік 4 місяці)
Wix.com, Tel Aviv (Website Creating and Small Business Solutions)

- Learning and using backend payment systems
- Navigating internal policies and legal requirements relating to financial data and transactions of our users
- Communicating with users and helping them resolve billing and payment issues
- Monitoring the quality of less specialised agents
- Training less specialised agents in billing related topics

QA and Ad Ops Team Leader

з 01.2013 по 08.2015 (2 роки 7 місяців)
DSNR Media Group, Ra’anana (Online Advertising)

- Organizing team schedule, relating to department deadlines
- Managing a team locally within Israel, and remotely in Bulgaria
- Communicating between teams working on a project
- Understanding issues from end users, providing support and solutions
- Use of Trello & JIRA for managing department wide projects
- Final responsibility for approving a version upload to production
- Presenting systems to clients and investors locally and remotely
- Managing integration between clients and our systems
- Lecturing company employees about technical systems

QA Engineer

з 12.2010 по 01.2013 (2 роки 1 місяць)
DSNR Media Group, Ra'anana (Online Advertising)

- Producing Standard Test Documents and carrying out tests on a variety of web interface programs
- Designing cases to test data analysis algorithms
- Clearly explaining issues found

Освіта

University of Warwick

BSc, Physics, Coventry
Вища, з 2004 по 2007 (2 роки 10 місяців)

St. Paul’s School

London
Середня спеціальна, з 1999 по 2004 (4 роки 10 місяців)

A-levels in Physics, Chemistry, Maths and Further Maths (A, A, A, B)
GCSES in 11 subjects (8 A*, 2 A, 1 B)

Знання і навички

Знання мов

• Англійська — вільно
• Іврит — вище середнього
• Французька — середній
• Німецька — початковий

Додаткова інформація

I am an English immigrant to Israel, and have been living there for over 8 years. Through many business trips to Kyiv, I have grown to admire and enjoy Ukraine, and am now actively seeking opportunities to move and work there. I am obtaining private entrepreneur status in Ukraine, and so can legally work in this county.
Having used computers extensively throughout my academic and professional career for a wide variety of subjects, I have gained very strong computer skills. I also have a very strong grasp of the English language, both because it is my native tongue, and because I spend a lot of time reading and writing.

I have cultivated my technical knowledge and mindset as well as my communication skills, and I take a great joy in understanding and explaining problems. I am extremely passionate about seeking out new experiences, and am consistently excited by new puzzles and challenges. This carries over to my personal hobbies where I enjoy computer and tabletop gaming in all its forms, as I find it very interesting to challenge my friends and myself even during leisure time.