Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5345743

Додаткова інформація

OBJECTIVE:Project Manager, account manager

PROFFESSIONAL EXPERIENCE:-6 years of professional experience in software project management
-Solid understanding of customer communications and support processes
-Experience in provision of customer requirements to design/development teams
-Team lead experience
-Experience in project team recruitment and stuffing processes
.
PROCESS DESIGN AND COLLABORATION SYSTEMS:Trello, Redmine


EMPLOYMENT:(2016 – 2019) Telenorma AG

POSITION: Project Manager
PROJECT INFORMATION:
development of designs for the client's web-page, printed materials, advertising posters, banners, clarification of details for printing. Compliance with all requirements for customer poligrafiya

RESPONSIBILITIES:
oGeneral project management
oProject tasks and deadlines tracking
oProject budgeting
oCommunicating with customer
oManaging escalations
oProduct owner proxy responsibilities

ADDITIONAL INFORMATION: 3 years, 5-8 team member

(2013 – 2016) Telenorma AG

POSITION: Tranlator,Officemanager/Process Manager at Telenorma AG
RESPONSIBILITIES:
o1st line Customer Support on phone/email/automated systems
oManaging escalations
oCreating organizational procedures in the fields of hiring, customer communication and general office workflows
oOffice Management activities (managing team members’ vacations, payments, holidays and other everyday activities)

ADDITIONAL INFORMATION: 3 year, team 6-8 team members,

(2012 – 2013) VPSolution
http://addsalesforce.com

POSITION: Sales Manager in German projects
PROJECT INFORMATION: various projects in German-speaking regions
RESPONSIBILITIES:
oTelemarketing
oCold calls
oLead generation

(2011 – 2012) German Language courses at the German Center Kharkov

POSITION: German Language teacher

EDUCATION:(1997 – 2003) V. N. Karazin Kharkiv National University, Faculty of Foreign Languages, Department of German Studies

2003-2005 language courses at the language school in Frankfurt am Main University, Germany

LANGUAGES:German – fluent
English – intermediate
Russian – native