Контактна інформація

Шукач вказав телефон, ел. пошту та Facebook.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/5736147

Досвід роботи

Feedback Supervisor

з 09.2018 по 10.2019 (1 рік 1 місяць)
Autodoc GmbH, Одесса (Retail)

Observation, teaching staff, finding solutions to satisfy customers needs, finding new plans for staff to be more efficient.

Pool & Deck Supervisor

з 02.2018 по 09.2018 (7 місяців)
Carnival Cruise Lines, Miami (Cruise Lines)

Observation, teaching staff, solving problems with customers, finding new plans for staff to be more efficient

Call centre operator / Assistant Supervisor

з 10.2016 по 02.2018 (1 рік 4 місяці)
Autodoc GmbH, Одесса (Retail)

Observation, teaching staff, solving problems with customers, selling spare parts.

VIP room manager

з 03.2016 по 10.2016 (7 місяців)
Sanatorium “Gorky”, Одесса (Hotel and restaurant industry)

Observation, teaching staff, solving problems with customers

English teacher

з 05.2015 по 03.2016 (10 місяців)
Chinese kindergarten, Beijing (Education and science)

Teaching kids

Sales Assistant / Duty Manager

з 05.2014 по 05.2015 (1 рік)
“Heinemann” Odessa Duty Free, Одесса (Duty Free)

Handle with different currencies, selling items, assisting customers, employees observation

Sales Assistant / Assistant Supervisor

з 10.2012 по 03.2014 (1 рік 5 місяців)
Dubai Duty Free, Dubai (Duty Free)

Handle with different currencies, selling items, assisting customers, employees observation

Освіта

Odessa National Polytechnic University

Business Management and Administration, Одесса
Вища, з 2007 по 2012 (4 роки 9 місяців)

Знання і навички

Знання мов

• Англійська — вільно
• Російська — вільно
• Українська — вільно

Додаткова інформація

Trainings: E-learning course about customer service,
Crowd management course,
Crisis management and human behavior course,

Personal skills and competences:

Leadership: Having a long-term vision and leading a team,
supervising junior staff members

Teamwork: Working effectively within a team to accomplish
key objectives

Delegating: The ability to appropriately delegate or assign
work and tasks to others

Organizational skills: Managing workload, meeting deadlines and
being organized at all times

Communication: The ability to communicate effectively with
clients, colleagues

Customer service: Providing outstanding customer service at all
times and to all customers, including dealing
with customer queries and complaints