Контактна інформація

Шукач вказав телефон, ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7247409/

Досвід роботи

Customer service agent

з 08.2025 по нині (6 місяців)
Growe, Дистанційно (IT)

In my new role, I am responsible for:

- Client retention. Explaining rules of games and how sports betting and casino play work

- Promoting responsible gaming by helping users set deposit, bet, and loss limits

- Helping with deposits, withdrawals, and other payments

- Ensuring compliance with regulatory requirements such as age verification and responsible gambling limits

- Clarifying betting odds, settlements, and winnings

- Responding to customer inquiries, assisting users with technical troubleshooting (login issues, website errors, software glitches)

- Reporting

Account manager

з 12.2023 по 08.2025 (1 рік 9 місяців)
Millhouse logistics, Дистанційно (Транспорт, логістика)

- Started as a Customer Support Representative, providing assistance via phone and email to clients and vendors on account-related inquiries, technical issues, and service coordination.
- Promoted to Account Manager in the LTL department for strong performance and problem-solving skills.
- Managed client accounts, coordinated logistics processes, and resolved technical or system-related issues promptly and professionally.
- Maintained accurate records and ensured compliance with internal policies and confidentiality standards.
- Explained procedures clearly to clients and guided them through platform usage and process updates—comparable to assisting users with betting rules or platform navigation.
- Collaborated with internal teams to escalate and resolve operational issues, ensuring high service quality in a fast-paced, deadline-driven environment.
- Worked night shifts, requiring adaptability, attention to detail, and excellent English communication skills.

Менеджер по развитию

з 10.2022 по 12.2023 (1 рік 3 місяці)
TRIPLEX PLUS, LLC, Дніпро (Оптова торгівля, дистрибуція, імпорт, експорт)

- Secured new clients across European markets, including successfully establishing a client base in Poland, contributing to international expansion and revenue growth.
- Conducted research on agro-commodity markets, evaluating pricing trends, cost structures, and financial risks to inform trading and investment strategies.
- Gained experience in agro-commodity trading and capital allocation, directly supporting strategic financial decisions.
- Drafted and reviewed financial and commercial contracts, ensuring compliance with international trade standards. Managed invoicing, export documentation, and payment terms for efficient deal execution.
- Coordinated with customs authorities, brokers, and freight forwarders to oversee financial aspects of international trade, optimizing cost structures and reducing risk exposure.

Relationship manager

з 04.2020 по 10.2020 (7 місяців)
ТОВ ФРІДОМ ФІНАНС УКРАЇНА, Дніпро (IT)

- Sold financial services attracting totaling $1.6M+, consistently surpassing sales targets through strategic client engagement and product expertise.
- Successfully attracted 600+ new clients, significantly expanding the company’s customer base and market share.
- Strengthened the company’s regional visibility by leading local industry event participation, forming partnerships with key influencers, and engaging with business communities.
- Provided personalized investment advice, helping clients navigate financial instruments and capital management strategies.
- Excelled in cold sales outreach, converting prospects into loyal clients through trust-based relationship building.
- Delivered compelling company presentations and introduced tailored investment products to both prospective and existing clients.
- Maintained consistent communication with clients, offering market insights and responsive support to enhance satisfaction and retention.
- Handled administrative processes including documentation, transaction facilitation, and coordination between clients and internal departments.
- Collaborated with marketing and analytics teams to enhance client experience and drive business growth.
- Regularly analyzed client feedback and adjusted strategies to improve service delivery and engagement.
- Compiled detailed reports on client interactions, tracking sales performance and refining outreach tactics.

Освіта

КНЭУ им. В. Гетьмана

Международная экономика (английская форма), Киев
Вища, з 2019 по 2023 (4 роки)

Знання і навички

• Digital-маркетинг
• Комунікабельність

Знання мов

• Англійська — просунутий
• Українська — вільно
• Польська — початковий

Рекомендації

Березовский Вадим

Березовский Вадим

Директор Днепровского филиала, Фридом Финанс (Брокер) Украина

Додаткова інформація

PLEASE REACH OUT VIA TELEGRAM

Results-oriented professional with extensive experience driving client acquisition, customer retention, revenue growth and account expansion across finance, international trade, iGaming and e-commerce.

Let’s connect and create value.

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