Anna

Anna Svystun, Full time DETAILS
Assistant Manager DAT E O F B I RT H

BRATISLAVA, SLOVAKIA · [відкрити контакти](див. вище в блоці «контактна інформація») · +421905149004 09.09.2000

N AT I O N A L I T Y

PROFILE Ukrainian

Full-time Assistant with excellent time management skills combined with a knowledge of the
customer service industry. Proven ability to establish and maintain excellent communication LINKS
and relationships with team members and clients. Have experience in creating final documents
for senior management for monthly and quarterly audits. Self-driven, hardworking, and ready LinkedIn
to join my next team.

SKILLS
EMPLOYMENT HISTORY
Google Docs
Selling Manager, Allo
Jun 2018 — Oct 2018 Employee Training

Solving customer problems; selling electronic products; distributing goods to the shops; hiring Document Management
employees; preparing financial reports.
Customer Service
English Teacher, Kindergarten
Oct 2018 — Feb 2019 Meeting Deadlines
Teaching English; providing psychological work with children and their parents and private
consultation on children development.
Interpersonal
Communication Skills
Selling Manager and Customer Support Agent, Restaurant Evrasia
Apr 2019 — Oct 2019
LANGUAGES
Providing customers with a menu information, receiving complaints and solving them, solving
technical issues with the website that affect orders. Ukrainian

Teacher and Personal Assistant, Language schools Russian
Sep 2019 — Apr 2021
English
Teaching business English in the bank, teaching Russian to foreigners, conducting individual and
group Korean language lessons, helping with translation (books, documents), solving personal
Korean
tasks as an assistant (preparation of documents, preparation of financial reports, training of new
employees)

Customer Support Agent, Supportyourapp
Jun 2020 — Dec 2021

Working with tickets, chats and calls in different dashboards, solving technical issues with
applications, providing solutions to different requests from clients and customers, training newbies
and improving skills of agents with low performance, translating Knowledge Bases, Training
programs, working on side errands;

Department Associate, Supportyourapp
Nov 2021 — Present

Assisting CEO, CCO and Service Delivery Managers with different tasks, managing confidential
documentation of the department, controlling accesses to platforms/documentations/side
information, cooperating with other departments (HR, Security, Training, Finance, Integration,
Business, Developing, etc.), checking schedules, arranging meetings and recording meetings
agenda, controlling tasks accomplishment, preparing presentations and reports, conducting
general meetings.

Experienced in working with Google docs, sheets, forms, slides, Keynote, Numbers, Slack, etc.
Dashboards such as Asana, ZoomShift, Zoho(Bigin), Calendars, Zendesk, Intercom, etc.

EDUCATION

Kyiv National Linguistic University , Bachelor
Sep 2017 — May 2021

Korean language and literature (translation included), second English