Резюме від 13 листопада 2022

Константин

Business Process Analyst, 40 000 грн

Зайнятість:
Повна зайнятість, неповна зайнятість.
Вік:
34 роки
Місто:
Бар

Контактна інформація

Шукач вказав телефон, ел. пошту та LinkedIn.

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.


Досвід роботи

Business analyst

з 10.2021 по 08.2022 (10 місяців)
Sensei BPM platform, Удаленно (Automation of business processes in the sales department)

Responsibilities
— Conducting an audit of the CRM system
— Identification of bottlenecks in the work of the sales department
— Proposals for the implementation of macro- and micro-processes in order to increase the efficiency of the sales department
— Digitization of business processes of the sales department
— Creation of a process map
— Approval of the process map
— Creation of macro- and micro-processes based on the BPM platform Sensei
— Conducting training for managers
— Getting feedback from managers
— Making adjustments to the logic of the system
— Successful closing of the project
— Maintain documentation for each project
— Weekly collection of statistics for each project
— Weekly progress reports for each project

Achievements
1. Automate the work of the sales department by implementing the Sensei BPM platform in the commercial department of a real estate agency (4 sales funnels, 4 main processes, 36 sub-processes)
2. Automated the work of the sales department by implementing the Sensei BPM platform in an apartment design and renovation company (5 sales funnels, 5 main processes, 50 sub-processes)
3. Created a main process with sub-processes for training new employees for the position of junior business analyst in the implementation department (1 sales funnel, 1 main process, 8 sub-processes)
4. Created a main process with sub-processes for working with new and current customers (1 sales funnel, 1 main process, 7 sub-processes)
5. Created demo stands for the sales department (sales funnel, main process, fields, process description, checklist for setting up a demo stand)
— For hiring employees (for the work of the HR department)
— For training new employees (onboarding)
— To work with tenders

Cases https://goo.su/DLEnT

Business analyst

з 10.2020 по 07.2021 (9 місяців)
SimpleSales, Удаленно (Implementation of amoCRM and Sensei BPM platform)

Valuable end product: Efficient Implemented System

Responsibilities
1. Conducting a brief (collection of requirements)
2. Designing a business process map
3. Elaboration of the logic of the Sensei service
4. Creation of call distribution algorithms in PBX SipUni
5. Coordination of the logic of non-standard integrations
6. Writing terms of reference for development
7. Conducting training for employees and managers on working in amoCRM
8. Submit tasks to
— amoCRM setup
— connection of PBX SipUni
— creation of Sensei processes
— connecting widgets
— development of non-standard integrations
9. Control, verification, testing of settings
10. Conducting audits on work in CRM
11. Maintain documentation for each project

Achievements
10 implementations in the following lines of business
— Magnetic fasteners
— Gas welding equipment
— Dentistry
— Household goods
— Auto parts
— Electric heating systems
— Sale of scrap
Of these, 2 unsuccessful implementation experiences

Cases https://goo.su/DLEnT

Business Process Analyst

з 01.2020 по нині (2 роки 10 місяців)
Implementation of CRM system amoCRM, Удаленно (Automation of business processes in the sales department)

Responsibilities
— Identification of the main business tasks
— Identification of bottlenecks in the sales department
— Analysis of bottlenecks in the sales department
— Finding ways to increase the bottlenecks of the sales department
— Presentation of ways to strengthen the bottlenecks of the sales department
— Digitization of business processes of the sales department
— Creation of a process map
— Approval of the process map
— Setting up a CRM system
— Connecting necessary integrations and widgets
— Recording training
— Conducting training for managers
— Conducting weekly training with managers in a question-answer format
— Getting feedback from managers
— Making adjustments to the logic of the system
— Leadership training
— Successful closing of the project

Achievements
10 implementations in the following lines of business
— Lingerie shop
— Real estate agency
— Sale of firewood
— Online training
— Disinfection
— Trading
— Private school
— Meat products
— Mobile application for HoReCa
— Drawing courses

Cases https://goo.su/DLEnT

Training organizer

з 01.2017 по 12.2019 (2 роки 11 місяців)
Center for creating family capital "Business Club Partner", Харьков (Teaching financial literacy to children and adults based on the board game "Life Capital")

The mission of the company is to form in society a sustainable understanding of the value of creating personal and family capital, as the foundation of human freedom (as the foundation for the realization of human rights and freedoms)

My responsibilities
1. Search for clients for training programs
2. Conducting group training programs
3. Conducting personal consultations
4. Consulting on life insurance
5. Sale of risk and savings insurance
6. Drawing up a personal financial plan
7. Client management during and after training
8. Setting up, implementing, maintaining a customer base in Bitrix 24

Achievements
– Based on the famous game of Robert Kiyosaki Cash Flow, the team developed, adapted for Ukraine, patented their own game for teaching financial literacy to children and students, adults
– Trained teachers and lecturers in schools and universities of Ukraine with this method of teaching financial literacy
— Teachers and educators are now giving financial literacy lessons based on our game instead of economics lessons
— Conducted more than 100 training seminars
— Opening of more than 30 representative offices in Ukraine
— Holding Olympiads and tournaments on financial literacy among schools and universities of Kharkiv with the participation of the Chairman of the Kharkiv Regional State Administration Yulia Svetlichnaya

Sales Manager

з 01.2013 по 01.2016 (3 роки)
S-Park, Харьков (Sale of attractions around the world)

Responsibilities
— Calling the existing customer base
— Identification of need
— Setting a task for the development department to create an individual commercial offer
— Presentation of commercial offer
— Work with objections
— Signing of contracts
— Receipt of advance payment
— Transfer of the client to the development department

Achievements
1. Signed 30 contracts for a total amount of more than UAH 10,000,000, (at the rate of 15 is equivalent to $640,000)
2. Received a certificate for the largest project in the history of the company in the amount of $180,000 and for the greatest experience and loyalty
3. In order to improve the quality of work and optimize the cost of the company's resources, initiated
implementation of the Bitrix24 CPM database system
4. Initiated the development of a new direction in the company, creating a new product of the company, opening up new countries for marketing


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