Олександра

Oleksandra Rezvanova
[відкрити контакти](див. вище в блоці «контактна інформація»)
Head of implementation department
/Business support analyst
/ Customer Support
[відкрити контакти](див. вище в блоці «контактна інформація»)
Skills
Programming Languages/Technologies
• Documentation/Architecture Reports/Proposals
• XML (basic)
• Python (basic)
• HTML (basic)
• SQL (middle)
• FoxPro (middle)
• MySQL (basic)
• Oracle (basic)
• PostgreSQL (basic)
• BPML\UML\EPC (basic)
RDBMS
• MS SQL Server
• Sqldeveloper
Operating Systems
• Microsoft Windows

English
Speaking Level – Intermediate B2

Application/Web Servers
• IIS
• MS Office
• KOMPAS
• AutoCAD
• Adobe Photoshop
• networking/IT principles (TCP/IP, FTP)
• web (http/https) protocols
• Jira, Github, Confluence
Development Tools
• Microsoft Visio (basic)
• Swagger (basic)
Hardware
• Network technologies (basic)
Different technological device

A5 Solutions (11.2023 - now)
Project Description
Software development and consulting services, enterprise management system
Involvement Duration
2 years
Project Role
Head of implementation department
Business analyst
Responsibilities
• Business support analysis
• Analysis of customer requests, development of new program modules based on customer requests (business analysis), documentation and description of new modules in confluence
• Functional testing of new modules and versions \ patches
• Knowledge sharing, coaching
• Requirements analysis and clarification, offer new solutions
• Code development \ editing
• Deployment scripts
• Product support and documentation maintenance (API exchange, instructions for users)
• Holding meetings with clients
• Trainings for clients
• Implementation of new projects
• Setting up the exchange process in CSV\DBA\Excel files from client database
Project Team Size
30 team members
Tools & Technologies
MS SQL Server, PostgreSQL, Jira, Confluence, Helpdesk, Outlook, Redmine

A5 Solutions (11.2022 – 11.2023)
Project Description
Software development and consulting services, enterprise management system
Involvement Duration
1 year
Project Role
Implementation engineer
Responsibilities
• Knowledge sharing, coaching
• Requirements analysis and clarification, offer new solutions
• Code development \ editing
• Functional testing
• Deployment scripts
• Product support and documentation maintenance (Web, DWH, PDA, instructions for users)
• Holding meetings with clients
• Trainings for clients
• Implementation of new projects
• Setting up the exchange process in CSV files from client database

Softserve BS Systems (10.2019 – 08.2022)
Project Description
Software development and consulting services, enterprise management system. Mobile application SalesWorks
Involvement Duration
3 years
Project Role
Technical support engineer
Responsibilities
• Knowledge sharing, coaching
• Code development \ editing
• Deployment scripts
• Holding meetings with clients
• Trainings for clients
• Implementation of new projects
• Technical support and administration of websites
• Technical support of mobile application
• Setting up a connection between the database and the mobile application
Project Team Size
30 team members
Tools & Technologies
MS SQL Server, Jira, Confluence, Helpdesk, Outlook, Redmine

ДП ІСС (01.2018 - 09.2019)
Project Description
Technical support for the program on case management of special courts of Ukraine, DCA of Ukraine. Users access service through the website interface
Involvement Duration
2 years
Project Role
ACS Engineer
Responsibilities
• Technical support and administration of the court records management
• Technical support and administration of websites (Unified state register of court decisions, court sites)
• Setting up the transfer of cases from the database of courts to the court register
• Regulation of payment of the court fee through payment systems and banks, setting up the output of receipts
• Knowledge sharing, coaching
• Setting up and broadcasting video conferences of court sessions
• Setting up calculations for choosing a judge in cases (algorithms for calculating the choice of a judge, the inclusion of self-withdrawals of judges, days off, workload of judges)
• Setting up and implementing reports
• Testing
• Quick resolution of emerging issues across the country
Project Team Size
30 team members

Parus UA (06.2015 – 12.2017)
Project Description
Accounting program for reporting in accordance with the established laws of the country, the rules for submitting reports and printed forms. Employee payroll, personnel records, consolidation
Involvement Duration
2,5 years
Project Role
ACS Engineer
Responsibilities
• Technical support and administration of the accounting program, personnel, salary
• User training
• Work with customer databases (visiting the organization, processing user requests over the phone, connecting via remote access)
• Developing templates by FoxPro
• Editing reports in MS Excel
• Testing
Project Team Size
10-15 members
Tools & Technologies
FoxPro, MS Excel, Helpdesk

ШУ Покровське (09.2011 - 02.2014)
Project Description
Leading coal mining company in Ukraine. Technical support and administration of the main accounting programs
Involvement Duration
2.5 years
Project Role
Process Engineer
Responsibilities
• Technical support and administration of major accounting programs such as M.E.Doc, BEST ZVIT, LIGA:ZAKON, SABU, SAP ERP
• Working with database: my SQL, MS Access (closing periods for inventories and wages)
• Installation and configuration of office computer and office equipment
• Installation and configuration of office software, user training
• User training
Project Team Size
8000 members
Tools & Technologies
M.E.Doc, BEST ZVIT, LIGA:ZAKON, SABU, SAP ERP, my SQL, MS Access

Freelancer (2006 - 2019)
Project Description
Drawing and graphic processing company (KOMPAS, AutoCAD, MS Office)
Involvement Duration
Over 13 years (not officially)
Project Role
Draftsman, copywriter
Responsibilities
• Production of drawings for all industries of the country (iron and stone mining, construction, mechanics, landscaping)
Project Team Size
5 members
Tools & Technologies
KOMPAS 3D, AutoCAD, Adobe Photoshop, Microsoft Visio

Education
Specialist
State University of Informatics and Artificial Intelligence
Faculty of Modern Computer Information Technologies
Graduated in 2011
Higher secondary education
Secondary school
Graduated in 2006

Certificates