Вакансия от 22 сентября 2020

NOC Service Engineer

Infopulse · VIP
IT; больше 1000 сотрудников

Киев, вулиця Польова, 24.
5,1 км от центра · На карте

Полная занятость. Опыт работы от 1 года.

Описание вакансии

Areas of Responsibility

  • Assuring on-line monitoring of the network and service performance. Treating Infrastructure outages (reactive& proactive ones): Capacity products (Leased Lines & Carrier Ethernet), Backbone products & BICS Network (Equipment and Transmission systems) for external and internal customers
  • Making the initial evaluation of a problem and classify it into traffic affecting or non-traffic affecting problems
  • Analysing the issue to localise the point of failure and resolving the issue where possible. Assigning it to the appropriate department/provider and request regular feedback if needed
  • Being the first interface with the BICS Customers. Ensuring regular feedback to customers on the status of the problem and actions taken, such that Service level agreements are met and business or market needs addressed
  • Ensuring business continuity by being part of a 24/7 organization in order to guarantee service availability

Qualifications

  • You have a bachelor degree in ICT and you are passionate about the telecommunications industry
  • You have IP knowledge (CCNA or equivalent) with IP troubleshooting experience
  • You are prepared to have early / late / night / weekend shifts (24/7)
  • Able to follow and adapt to fast moving technical environment
  • Good analytical and problem solving skills
  • Strong customer focus
  • Able to take initiative, flexible and stress resistant
  • Team spirit, good collaboration with others
  • Excellent communication skills, both written and spoken
  • You are ready to travel (Belgium) for training purpose
  • Fluent in English.

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