Володимир

Volodymyr Bobrovskyi

Ternopil’, Ukraine
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Skills
Profile
Microsoft Excel
Skilled worker learns new processes quickly and adapts to customer and
English Language (C1 level) company needs. Hardworking, focused and diligent with good people and
Administrative support problem-solving abilities. Also I am confident in computer operations.

Logical reasoning, problem
solving and idea generation Employment History
Confident MS Office user Customer support assistant, 4A Games, Ternopil’
Working experience with June 2023 — December 2023
Oracle
• Assist players with technical issues.
Working experience with • Answer gameplay-related questions.
Salesforce • Troubleshoot problems in real-time.
Critical thinking and analysis • Provide guidance on game features and mechanics.
• Ensure a positive gaming experience for all users.
Active learning and learning
• Escalate complex issues to higher support levels if needed.
strategies
• Maintain a friendly and helpful attitude while interacting with people.

Languages Online english tutor, Ternopil’
English January 2023 — May 2023

• Helped students evaluate and identify learning objectives and academic
Ukrainian
goals.
• Used established standards and teaching expertise to plan learning
programmes.
• Evaluated students using standardised criteria to determine abilities and
learning needs.
• Assigned homework assignments and special projects for students to
demonstrate knowledge of subject material.
• Personalised instruction and personal mentoring based on individual
strengths and abilities.
• Used illustrative activities to help students explore concepts.
• Provided in-depth feedback and constructive criticism on students' work.

Volunteer helper, Future Leaders Exchange Program (FLEX), Michigan
City
September 2021 — December 2021

• Role modelled positive behaviour and interpersonal skills.
• Supported the elderly in community through companionship and
assistance with daily tasks.
 • Prepared hot drinks and snacks for service users, offering a warm,
welcoming environment for their duration of stay.
• Facilitated communication between volunteer staff to carry out
tasks.

Education
Secondary school, Gymnasium school, Shumsk, Ternopil Oblast
September 2012 — June 2023

•Certificate of complete secondary education.
•Graduated from school with honours.
•1st place in the English Language Olympiad.
•Award for active role in community life.
•Winning the Future Leaders Exchange Programme.

Future Leaders Exchange Programme, Michigan City
August 2021 — June 2022

•Computer Science Base (including Excell and Microsoft Office courses).
•Completed professional development in Civic Educational Workshop in
the Capitol Hill Washington, D.C(training in diplomatic relations).
•Graduated from the Free Speech Class.
•Skills in working with an influential database management system
using Oracle.

Ternopil National Medical University, Ternopil’
September 2023 — Present