Kennedy

My Resume

PERSONAL PROFILE

Experienced and reliable customer service officer with extensive experience providing
assistance in a busy call center setting. Patient and resilient with a commitment to solving
complaints at first point of contact. Proven ability to listen attentively, solve problems quickly
and efficiently, and create high-quality professional relationships with callers. Committed to
maintaining professional relationships between company and customers in order to increase
profitability and drive business results. Excited about the prospect of working with
corporation looking for remote worker to improve the customer experience and increase
retention through quick resolution any customer concerns.

PERSONAL DETAILS

Name: Kennedy Ndidi Oruwari
Date of Birth: 24th February
Address: 4-A Liniia, Odessa, Oblast, Ukraine
Mobile: [открыть контакты](см. выше в блоке «контактная информация»))
Email: [открыть контакты](см. выше в блоке «контактная информация»), [открыть контакты](см. выше в блоке «контактная информация»)
Nationality: Nigerian
Sex: Male

PERSONAL ATTRIBUTES

• Excellent communication
• Customer satisfaction
 • Conflict resolution
• Exert Listening
• Excellent interpersonal, verbal and written communication skills
• Patient and Tolerance
• Creativity and Critical Thinking
• Time management
• Proactive – Expert
• Data entry

EDUCATION

• Bachelors of Statistic
(University of Abuja) Abuja, Nigeria •
A Diploma in Computer Studies
(Rhema Computer Institute) Lagos Nigeria
• A Diploma in CRM with Hub Sport
(Alliance international academy)

Professional working Experience

Rally Trade (Customer Service Representative)

March 2017 – October 2023

● Manage 250+ customer calls each day
● Mentor new subscribers in the company software
● Follow-up on attendees during seminar in order to convince them to subscribe
● Place 300+ customer deposit each week
● Implement training program for new Customer
● Handle customer questions and complaints by phone ● Follow-up on inactive
customers

Royal Springs International (Head of Customer Service Representative and Media)

February 2010 – January 2017
 ● Manage website
● Create content for all social media platform
● Coordinate call Centre
● Appreciate first timers through phone conversation and text messages
● follow-up on over 500+ members and newly register members
● Render counseling through phone conversation ● Design flyers for social media
publication

GlaxoSmithKline (Date Entry officer and Sale Representative)

March 2005 – November 2009

• Receive order and allocate product to customers

• Monitor the distribution process to customer

• Enter dates of every in and out flow of products.

Skills

• CRM Software
• Customer Service representative
• Website Manager
• UX Designer
• Graphic Designer
• Microsoft Excel
• Social Media Management
• Content creator: construct catching punch line articles for publication and
adverts.
• SEO Knowledge (Search Engine Optimization)

Certifications
 ● Certified Customer Service Representative
● Certified Information Technology
● Microsoft Office Certification
● A Diploma in Caregivers (Access medical institute)
● IELTS (UKIV - English Proficiency)

Language Proficiency

• English – Fluent

Hobbies and Interests

As much as I enjoy customer service, one of my true loves is teaching. I love to impact and
transfer knowledge to people mostly on leadership and the words of God. If I’m not at the call
center, more than likely, I am studying. In addition to teaching, I love anything related to the
cinema and I have a keen interest in classic films. In my spare time, I also enjoy hand out with
families and friends.

References

Will be provided upon request.