Daniel

Daniel Uchechukwu
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Previous role Remote Customer Service Representative at KDALinks Technologies, Ibadan Nigeria

Experience B2C, SaaS, Hospitality, Travel, Office, Retail, Compliance

Technologies Groovy, Android, Athena, Canva, AWS, macOS, Slack, Zoom, iOS, Google Sheets, GSuite, Dialpad, Adobe Premiere,
Adobe Creative Suite, Excel, Ubuntu

Work experience

Remote Customer Service Representative, KDALinks Technologies, Ibadan Nigeria Nov 2022 - Oct 2023 (11m)

Hospitality services for memorable guest experiences
B2C · SaaS

Groovy Android Athena Canva

• Delivered outstanding customer support through phone, email, and live chat for prompt issue resolution.
• Managed customer interactions effectively using advanced CRM software to enhance communication.
• Identified and implemented strategies to enhance customer satisfaction, leading to a significant rise in
repeat business.

Front Office Assistant, Gide Tech Software Educational Consult Ibadan, Nigeria Mar 2022 - Nov 2022 (8m)

Hospitality provider ensuring exceptional guest experiences
Hospitality · Travel · Office

AWS macOS Slack Zoom

• Welcomed guests warmly and managed check-in/check-out efficiently, guaranteeing a smooth experience
throughout their stay.
• Responded promptly and politely to guest inquiries and needs, upholding exceptional customer satisfaction
and fostering loyalty.
• Supported in organizing hotel events and bookings, playing a key role in enhancing front office efficiency.

Secretary, Caped ICT, Portharcourt, Nigeria Mar 2021 - Sep 2021 (6m)

services and event management company delivering innovative
Retail

AWS iOS Android Google Sheets GSuite Canva Dialpad Adobe Premiere

• Supported senior management by managing calendars, coordinating meetings, and preparing documents.
• Handled incoming calls and correspondence to facilitate timely responses and clear communication
internally and externally.
• Contributed to the organization of corporate events and conferences, showcasing strong organizational
skills and ability to multitask.

Created with
Client Success Specialist, Primeguage Solutions, Abuja,Nigeria May 2020 - Dec 2020 (7m)

provider of client success through proactive relations
B2C · Compliance

Adobe Creative Suite AWS iOS Excel Ubuntu Canva Dialpad Zoom

• Managed key client accounts, serving as the main contact for service inquiries and support.
• Built strong client relationships through proactive communication and problem-solving, leading to higher
satisfaction and retention rates.
• Performed thorough client reviews and evaluations to identify growth opportunities and ensure long-term
success.

Education

Near East University Sep 2022 - Present (1y 8m)

Undergraduate Degree (3.5) Bachelor in Arts
• Academic Excellence: I have worked diligently to maintain a high CGPA, demonstrating my dedication to my
studies and my passion for learning.
• Cultural Exchange Programs: Participating in an exchange program in Sweden for six months broadened my
perspective, enhancing my adaptability and cultural awareness.
• Workshops and Seminars: I have attended various workshops and seminars on topics such as "Modern Art
Techniques" and "The Role of Art in Social Change." These experiences have significantly contributed to my
professional development and expanded my knowledge in the field of arts.
• Creative Projects: Engaging in creative projects, such as creating a series of mixed-media art pieces and
collaborating on a short film project, has allowed me to showcase my creativity and innovative thinking.

Butter stone International School Jun 2016 - Jun 2020 (4y)

High School Diploma (3.0) Arts
• Best Student Award (2019): Recognized for outstanding academic performance and contributions to the
school community.
• Volunteer Coordinator: Led a team of students in organizing community service projects, such as
local clean-up campaigns and tutoring programs for underprivileged children.
• Cultural Club Member: Actively participated in cultural exchange events, promoting diversity and
understanding among students from various backgrounds.
• Art Club President: Organized art exhibitions and workshops, encouraging creativity and artistic
expression among students.

More about me
Interests Languages
Reading, Blogging, Swimming, Uno, Soccer, DIY Projects/Crafts, English, French, Turkish

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